Herbert Tirona
BELLFLOWER,CA
Summary
Experience in Customer Service. I am reliable, adaptable, exceptionally organized, resourceful and familiar with various software and computer programs. I am able to represent a company with a professional appearance and manner. I am seeking a long-term permanent position. Available for overtime.
♦ Talent for identifying customer needs and presenting appropriate company product and service offerings.
♦ Demonstrate ability to gain customer trust and provide exceptional follow-up, leading to increase in repeat and referral business.
♦ Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
♦ Expertise in resolving escalated customer service issues.
♦ Secured numerous company achievement awards for delivery of exceptional customer service.
♦ Proficient with Microsoft Office System’s (including Microsoft Word, Microsoft Excel, , and Microsoft Outlook®).
Overview
21
21
years of professional experience
Work History
Airline Customer Service Agent
Pacific Aviation (Philippine Airlines)
01.2024 - 12.2025
- CHECK-IN Agent- Greeted passengers, assisted with checking-in , ticketing and providing info.
- AIRCRAFT-DOOR Agent- Responsible for passengers for any concerns inside the aircraft, communicating with the Purser for any special passenger or anything inoperative inside the aircraft.
- BAGROOM-COORDINATOR- Handling passengers luggage and cargo. Communicating with Load Control Agent and Ramp Agent for any special instructions.
- GATEBAG LEAD- In-charge of collecting carry-on bags for check-in incase the flight is full for safe, fast and smooth boarding.
- PULLING- Responsible for boarding passengers by matching their passport with their boarding pass and utilizing Biometric Facial Recognition.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Assisted with Premium and VIP members in the airline club lounge, enhancing their travel comfort.
UBER/LYFT Partner Driver
Self Employed Services
06.2017 - 12.2025
- Self-starter, entrepreneurial. Uber/Lyft Partners are go getters who earn on their own time. I am a top partner Driver in Los Angeles County with a market leading driver rating of 4.95/5.00 after 5k+ rides and 4k deliveries, is a reflection of my superior service and people skills.
Customer Support Specialist
Shimano American Corporation
03.2005 - 05.2017
- Liaison between dealers and public consumers
- Intake of orders utilizing AS400
- Create and generate Return Authorization
- Handle customer issues with products or parts
- Provide customer technical support
- Quickly and effectively solve customer challenges
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Training new hires utilizing JD Edwards/AS400, Oracle CRM
- Assist with Reel Service Dept. when needed.
Education
Graduate Certificate - Culinary Arts- Various Cooking Techniques
Boces Technical School
Riverhead, NY05.2021
High School Diploma -
Southampton High School
Southampton, NY05-2021
Skills
- Strategic Planning; Problem Solving -Total quality customer service
- Employee Training, development and coaching
- Data Entry/Computer Literate
- Inventory Control and Administration
- Bilingual- English/Tagalog
- Major: Fine Arts and Certified Culinary Arts
Timeline
Airline Customer Service Agent
Pacific Aviation (Philippine Airlines)
01.2024 - 12.2025
UBER/LYFT Partner Driver
Self Employed Services
06.2017 - 12.2025
Customer Support Specialist
Shimano American Corporation
03.2005 - 05.2017
Graduate Certificate - Culinary Arts- Various Cooking Techniques
Boces Technical School
High School Diploma -
Southampton High School