Herberta Frazier
SERVICE ADVISOR
Savannah,GA
Summary
Dynamic Service Advisor with a strong work ethic at Jc Lewis Ford Lincoln, recognized for exceeding sales targets and enhancing customer satisfaction. Skilled in vehicle assessment and complaint resolution, I foster client rapport through effective communication and attention to detail, driving repeat business and streamlining service processes for optimal efficiency.
Overview
9
9
years of professional experience
Work History
Service Advisor
Jc Lewis Ford Lincoln
11.2019 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Optician
Americas Best Eyeglasses And Contacts
05.2016 - 02.2019
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Education
No Degree - ACCOUNTING
ST. LEO UNIVERSITY
High School Diploma -
AE BEACH HIGH SCHOOL
SAVANAH, GA05-1999
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Complaint resolution
- Service scheduling
- Performance goals
- Client rapport
- Repairs scheduling
- Team collaboration
- Quality control
- Clerical support
- Administrative and office support
- Calm and professional under pressure
- Service upselling
Timeline
Service Advisor
Jc Lewis Ford Lincoln
11.2019 - Current
Optician
Americas Best Eyeglasses And Contacts
05.2016 - 02.2019
No Degree - ACCOUNTING
ST. LEO UNIVERSITY
High School Diploma -
AE BEACH HIGH SCHOOL
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