Herberth Lima
houston texas
Summary
Dynamic Shift Leader with a proven track record at Dunkin' Donuts, excelling in customer service and team training. Enhanced operational efficiency through effective inventory management and quality control measures. Recognized for fostering a collaborative environment and ensuring high standards of food safety, resulting in improved customer satisfaction.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
1
1
year of professional experience
Work History
Shift Leader
Dunkin' Donuts
06.2024 - 02.2025
- Supervised daily operations to ensure efficient workflow and service delivery.
- Trained and mentored new team members on operational procedures and customer service standards.
- Monitored inventory levels and coordinated stock replenishment to maintain product availability.
- Implemented quality control measures to enhance food safety and product consistency.
- Conducted regular team meetings to communicate goals, updates, and best practices.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Team Member
Crust Pizza
04.2025 - Current
- Prepared and assembled pizzas according to customer specifications and company standards.
- Maintained cleanliness of workstations and dining areas to ensure compliance with health regulations.
- Assisted in inventory management by restocking supplies and monitoring ingredient levels.
- Collaborated with team members to streamline order fulfillment during peak hours.
- Work as a cashier
- Make sure every costumer feel okay with everything
- Train every new member
- Supported training of new team members on operational procedures and best practices.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Morton Ranch High School
Katy, TX05-2025
Skills
- Customer service
- Cash handling
- Order fulfillment
- Inventory management
- Team collaboration
- Training new employees
- POS software operation
- Time management
- Performance monitoring
- Multitasking abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Team Member
Crust Pizza
04.2025 - Current
Shift Leader
Dunkin' Donuts
06.2024 - 02.2025
High School Diploma -
Morton Ranch High School