Herbert 'Ross' Torgerson

Primary responsibilities focused on Custodial work, cleaning Executive offices and front office visitor spaces.

Performed maintenance 'Preventative Maintenance' work on machines, replacing filters, belts and minor functions around the two manufacturing facilities. Also worked in the 'Parts Crib' keeping parts room organize, clean and logging in new parts.

Performed outside building trash pick up and minor landscaping maintenance.

• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Managed customer complaints and rectified issues to complete satisfaction.
• Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
• Designed custom orders and answered customer questions in-person, through e-mail and over the phone to maximize customer interaction.
• Monitored customer order process and addressed customer issues.
• Identified customer needs to deliver relevant product solutions and promotions to meet targeted budgets.
• Improved overall customer purchasing experiences to promote steady revenue, and encourage 'return to store' customer attitude.

• Generated leads through cold-calling, networking and other outreach methods.
• Collected premiums on or before effective date of coverage.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Met with prospective clients to discuss insurance needs and provide solutions.

• Managed materials to meet production goals and specific customer demands.
• Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
• Established and updated production schedules to meet changing demand.
• Reviewed employee performance correcting any issues and enhance productivity.
• Promoted employee safety awareness based on understanding or regulatory mandates and organizational best practices.