Herbert St Fleur

· Drive business process enhancements, resulting in a 20% increase in operational efficiency and a 15% reduction in product downtime.

· Conduct thorough root cause analysis to pinpoint underlying issues leading to service malfunctions, thereby minimizing product downtime.

· Perform detailed ad-hoc analysis of systems failures and irregularities, leveraging advanced tools such as SQL and Splunk logs.

· Collaborate closely with engineering teams to identify, isolate, and resolve bugs efficiently and effectively.

· Effective communicator adept at translating complex data insights into actionable recommendations for cross-functional teams, fostering collaboration and driving organizational success.

· Communicated critical risks, system failures, and resolutions to leadership and customer-facing teams; reduced incident response time by 40% and improved customer satisfaction scores by 25% through proactive engagement

· Lead diverse projects, ensuring strict compliance, effective risk mitigation, and alignment with industry standards, while continuously identifying

· Offered expertise as a cross-functional subject matter authority in mobile device security and enrollment, ensuring comprehensive support across all functions.

· Developed standard operating procedures (SOPs) for the use and lifecycle management of mobile devices, including tablets and phones, in accordance with NIST guidelines.

· Led the consolidation, testing, and configuration of over 5,000 devices on multiple Mobile Device Management (MDM) systems to Microsoft Intune.

· Monitored asset recovery and return reports, ensuring accuracy and preventing discrepancies in IT asset management.

· Conducted regular meetings with Engineering, Product Management, and other stakeholders to drive project delivery goals, fostering collaboration and achieving milestones.

· Applied industry insights and technical acumen to evaluate existing solutions and propose innovative capabilities, enhancing the organization's technological ecosystem.

· Ensured secure enterprise access and authorization for company and employee-provided cellular devices, ensuring data integrity and compliance with company policies.

· Conducted in-depth support and troubleshooting of Hard Disk Encryption (HDE) using advanced tools such as BitLocker and McAfee Endpoint, maintaining a secure mobile environment.

· Enforced rigorous mobile device compliance policies and lifecycle management for over 200,000 mobile devices worldwide, ensuring adherence to industry security standards and regulatory requirements.

· Played a key role in the development and upkeep of 80+ training and knowledge-based articles annually, facilitating ongoing education and skill enhancement for internal employees.

· Managed the registration and troubleshooting of access to critical corporate resources including Wi-Fi, email, and cloud applications, ensuring seamless connectivity and productivity.

· Oversaw the procurement and deployment of cellular services and equipment, including phones, tablets, and hotspots, optimizing resources and enhancing mobility solutions.

· Employed historical transaction data to successfully prevent over 35% $300,000 of quarterly fraud transactions, safeguarding company revenue and integrity.

· Conducted comprehensive assessments of suspicious activity and vulnerabilities utilizing SQL Server Reporting Services SSRS & CyberSource, ensuring proactive risk mitigation measures.

· Analyzed high-risk transactions flagged for potential compliance issues, adhering to due diligence protocols, Office of Foreign Assets Control (OFAC) regulations, anti-money laundering (AML) regulations, and Know Your Customer (KYC) standards.

· Resolved and processed high risk high risk daily transactions within service level agreements, minimizing potential revenue losses and maintaining operational efficiency.

· Developed weekly and monthly visualizations using Microsoft Excel to provide senior management with clear and actionable insights into fraud risk trends and patterns.

Monitored and analyzed over 10 real-time queues to swiftly detect and address high-risk transactions, preventing further processing and potential financial losses.