Herby Amertis
Miami,FL
Summary
Offering solid foundation in computer systems and passion for technology, eager to learn and develop in tech support environment. Delivers hands-on skills in troubleshooting hardware and software issues, combined with readiness to perform routine maintenance. Ready to use and develop skills in diagnostics and problem-solving in a Cyber Security role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
Afro-HR
03.2021 - Current
- Maintained office PCs, networks and mobile devices
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members
Tech Support
Do Good 4-1
10.2023 - Current
- Enhanced user experience by providing timely and effective tech support to students and faculty
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team
- Supported IT security initiatives by deploying advanced encryption technologies and adhering to strict access control protocols within network infrastructures
- Provided expert-level technical support, resolving complex issues quickly and effectively
- Performed technical and logistical tasks while supporting 30 lab users with quality customer service.
Education
Bachelor of Science - Engineering
Florida International University
Miami, FL12.2026
Skills
- Technological Adaptability
- Software configuration
- Network maintenance
- Data recovery
- Network security
- Security patching
- Operating system management
- Software upgrades
- Hardware diagnostics
- Software patches
- Software deployment management
- Application installations
Certification
- CompTIA Security+, In Progress, 06/01/25
- Cisco Certified Network Associate (CCNA), In Progress, 08/01/25
Languages
Haitian Creole
Timeline
Tech Support
Do Good 4-1
10.2023 - Current
IT Technician
Afro-HR
03.2021 - Current
Bachelor of Science - Engineering
Florida International University
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