Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Herby Amertis

Miami,FL

Summary

Offering solid foundation in computer systems and passion for technology, eager to learn and develop in tech support environment. Delivers hands-on skills in troubleshooting hardware and software issues, combined with readiness to perform routine maintenance. Ready to use and develop skills in diagnostics and problem-solving in a Cyber Security role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Technician

Afro-HR
03.2021 - Current
  • Maintained office PCs, networks and mobile devices
  • Set up PCs, projectors, and microphones for use in video conferencing rooms
  • Established, repaired and optimized networks by installing wiring, cabling and devices
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members

Tech Support

Do Good 4-1
10.2023 - Current
  • Enhanced user experience by providing timely and effective tech support to students and faculty
  • Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience
  • Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team
  • Supported IT security initiatives by deploying advanced encryption technologies and adhering to strict access control protocols within network infrastructures
  • Provided expert-level technical support, resolving complex issues quickly and effectively
  • Performed technical and logistical tasks while supporting 30 lab users with quality customer service.

Education

Bachelor of Science - Engineering

Florida International University
Miami, FL
12.2026

Skills

  • Technological Adaptability
  • Software configuration
  • Network maintenance
  • Data recovery
  • Network security
  • Security patching
  • Operating system management
  • Software upgrades
  • Hardware diagnostics
  • Software patches
  • Software deployment management
  • Application installations

Certification

  • CompTIA Security+, In Progress, 06/01/25
  • Cisco Certified Network Associate (CCNA), In Progress, 08/01/25

Languages

Haitian Creole

Timeline

Tech Support

Do Good 4-1
10.2023 - Current

IT Technician

Afro-HR
03.2021 - Current

Bachelor of Science - Engineering

Florida International University

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Herby Amertis