Herby Louis Jeune
Baton Rouge,Louisiana
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing College student pursuing flexible part-time employment with weekend and evening shift options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Security Guard
Landmark Security Services
New Orleans, Louisiana
06.2022 - Current
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
- Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
- Provided guidance on crowd control management during events.
- Communicated regularly with event coordinators regarding security needs and concerns.
- Intervened in potentially dangerous situations by diffusing conflicts between guests and staff members.
- Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
- Enforced rules and regulations within the facility as set forth by local authorities or management personnel.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
- Operated metal detectors to screen visitors prior to entry into the event venue.
- Informed patrons about safety policies, procedures, and protocol for attending events.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Technical Support Representative
EDS Service Solutions
New Orleans, Louisiana
06.2023 - 04.2024
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Collected, analyzed and reported on data for use in operational planning.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained positive working relationship with fellow staff and management.
Restaurant Waiter
Rendezvous Creole
New Orleans, LA
05.2021 - 12.2022
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Participated in special events such as banquets or catering functions held outside the restaurant premises.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took accurate food and drink orders, using a POS ordering software system.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Bike Escort
Art district bikes
New Orleans , Louisiana
05.2021 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
De La Salle Highschool
New Orleans, LA05-2022
Some College (No Degree) -
Louisiana State Universty
Baton Rouge, LASkills
- Body Language Analysis
- Bag searches
- Event evacuation
- Security Equipment Operation
- Issue Troubleshooting
- Remote Support
- Application installations
- Mobile Device Repair
- Friendly and Patient
- Organizational Skills
- Memory retention
- Cleanliness
- Service Quality
- Guest Relations Management
- Menu Memorization
- Quality Control
- Age Verification
- Team building
Affiliations
- work out
- active in church community
- taking summer semester classes
- video production
- music production
Certification
licensed unarmed security
Languages
English
Native/ Bilingual
Timeline
Technical Support Representative
EDS Service Solutions
06.2023 - 04.2024
Event Security Guard
Landmark Security Services
06.2022 - Current
Restaurant Waiter
Rendezvous Creole
05.2021 - 12.2022
Bike Escort
Art district bikes
05.2021 - 07.2022
High School Diploma -
De La Salle Highschool
Some College (No Degree) -
Louisiana State Universty
licensed unarmed security
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