Hercules Frantzis

• Increased online sales revenue by developing and executing effective internet marketing strategies.
• Developed strong relationships with key clients through exceptional communication skills, leading to increased repeat business.
• Established strong partnerships with key affiliates that contributed towards an increase in referral traffic and lead generation efforts.
• Analyzed web traffic data to identify trends and optimize website performance, enhancing user experience and boosting conversion rates.
• Consistently exceeded monthly sales targets through diligent prospecting efforts and strategic outreach initiatives.
• Streamlined internal processes within the sales department to improve efficiency and productivity among team members.
• Created detailed sales reports for upper management, showcasing key performance metrics and providing insights on future growth opportunities.
• Utilized advanced CRM tools effectively to manage customer interactions, track progress towards goals, and streamline communications within the team.
• Negotiated contracts with vendors to secure better pricing on products and services, reducing overall costs for the company.
• Coordinated cross-departmental efforts in order to achieve shared goals related to online sales growth and customer satisfaction.
• Collaborated with the marketing department to create engaging content for the website and social media channels, driving traffic and generating leads.
• Played a pivotal role in launching new products or services by collaborating closely with product management teams throughout all phases of development from ideation to market release.
• Implemented email marketing campaigns that led to increased click-through rates and conversions.
• Conducted regular performance reviews for team members, identifying areas of improvement and providing constructive feedback to facilitate growth.
• Provided training sessions for new hires on company policies, processes, and software programs, ensuring they were well-equipped for success in their roles.
• Developed a deep understanding of competitor offerings in order to effectively position the company''s products as superior solutions within the market.
• Managed a team of sales professionals, resulting in improved customer satisfaction and higher online sales.
• Responded to internet inquiries and phone calls in timely matter.
• Provided superior and individualized customer service.
• Kept detailed records of sales and contracts.
• Updated company website with deals and product packages.
• Trained sales staff on company procedures and salesmanship.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Implemented systems and procedures to increase sales.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

• Responsible for hiring/onboarding and training of new employees for both floor and internet sales.

• Inspected completed parts to verify compliance with specifications and quality standards.
• Utilized micrometers and calipers to measure and verify precise tolerances.
• Operated drill presses, lathes and milling machines to produce required parts.
• Manually set up machinery, lathes, and grinders.
• Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
• Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
• Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
• Used CNC and manual equipment to perform both initial and final machining.
• Adjusted machine settings to reduce waste and improve efficiency.
• Worked with team members to improve production processes and procedures.
• Supported team members in troubleshooting complex machine issues, sharing knowledge and expertise to resolve problems quickly.
• Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
• Monitored equipment to detect and report malfunctions and prevent accidents.
• Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
• Achieved tight tolerances by carefully calibrating machines before beginning each job.
• Completed projects on time and under budget and maintained equipment and tools.
• Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
• Performed preventative maintenance on machines regularly to minimize downtime due to breakdowns or malfunctions.
• Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Enhanced production efficiency by setting up, adjusting, and operating various machines according to specifications.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Created a process to expedite production and delivery of meals to our customer base.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Changed, rotated, and balanced tires on different types of vehicles.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
• Performed safety and emissions inspections.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Completed customer orders and warranty services according to manufacturer specifications.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Prepared and cooked full course meals based on restaurant recipes and specifications.
• Plated and presented all dishes to match established restaurant standards.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
• Checked food temperature regularly to verify proper cooking and safety.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.