Herdis Francis Jr
Stone Mountain
Summary
Results-driven professional, well-prepared for role with rich background in managing client interactions and fostering creative partnerships. Proven track record in building and maintaining productive relationships, ensuring seamless project execution. Valued for collaborative spirit, reliability, and ability to adapt to changing dynamics, while demonstrating negotiation and communication skills essential for success. Adept at strategic decision-making in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Artist Relations Manager
One Blood In Total Khaos
11.2016 - 03.2025
- Secured opportunities for artists including appearances, interviews, show performances, recording time, along with development.
- Provided branding, marketing materials, and promotional campaigns for each artist.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported artist goals with corresponding action plans and timelines.
- Enhanced listener engagement by incorporating situational storytelling and unique melodies in songwriting.
Operations Manager
Ital Juices & Eatery
01.2008 - 01.2017
- Developed and maintained relationships with vendors and suppliers.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted, prepared orders and packed food for takeout.
- Managed inventory effectively to minimize waste and maximize profit margins for the business.
- Greeted customers, answered menu questions and responded to complaints.
Customer Service Team Lead
TSYS
09.2005 - 11.2007
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Education
High School Diploma -
Asbury Park High School
Asbury Park, NJSkills
- Brand strategy development
- Extensive experience in sales
- Proficient in Microsoft Word
- Team leadership expertise
- Client support
- Proficient in prioritizing tasks
- Effective conflict management
- Adept at addressing conflicts effectively
- Strategic decision making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 - 10 staff members.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Artist Relations Manager
One Blood In Total Khaos
11.2016 - 03.2025
Operations Manager
Ital Juices & Eatery
01.2008 - 01.2017
Customer Service Team Lead
TSYS
09.2005 - 11.2007
High School Diploma -
Asbury Park High School
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