Tamera E. Gordon
Newburgh
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
5
5
years of professional experience
Work History
Virtual Assistant
Thriving Lotus Oasis
10.2024 - Current
- Developed and maintained filing systems, improving document accessibility and compliance.
- Implemented digital tools to automate routine tasks, increasing overall productivity.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Conferred with customers by telephone, chat or email to provide information.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Receptionist
Farmers Insurance Agency
10.2021 - 10.2024
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered phone calls and directed inquiries to appropriate departments promptly.
- Maintained office supplies inventory, placing orders to prevent shortages.
- Assisted in maintaining a clean and organized reception area for welcoming atmosphere.
- Coordinated meeting room bookings and prepared spaces for client meetings.
- Developed positive relationships with clients through exceptional customer service interactions.
- Utilized office management software to track appointments and maintain records effectively.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Order Picker
Amazon Warehouse
10.2021 - 09.2022
- Responsible for finding items on storage shelves or operate equipment like an OP Machine.
- Operated hand-held scanners to accurately track inventory and fulfill orders.
- Selected and packed products efficiently for timely shipment to customers.
- Maintained clean and organized work area to ensure safety and compliance standards.
- Collaborated with team members to streamline order fulfillment processes.
- Excellent communication skills, both verbal and written.
Pact Seaman
U.S. Navy
05.2021 - 10.2021
- Responsible for standing underway engineering watches and serving as helmsmen and lookouts, repairing, maintaining and stowing equipment.
- Yeoman: Responsible for division appointments, meal times, picking up medication, organizing schedules and hard cards.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Baker
BJ’s Wholesale Club
03.2021 - 05.2021
- Responsible for decorating cakes, taking cake orders, stock and rotate floor and cake display, bake, pack, and meet quotas.
- Prepared and baked a variety of bread, pastries, and cakes according to established recipes.
- Operated commercial baking equipment, ensuring adherence to safety and operational standards.
- Collaborated with team members to maintain cleanliness and organization in the bakery area.
Closer
McDonald’s
12.2020 - 02.2021
- Responsible for daily cleaning tasks, and cooking food.
- Delivered exceptional customer service through effective communication and problem resolution.
- Maintained cleanliness and organization of workstations to ensure safety and efficiency.
- Assisted in training new employees on operational procedures and best practices.
- Adapted quickly to changing priorities, maintaining productivity under pressure.
Education
Newburgh Free Academy
Newburgh, New York08.2019
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Newburgh Free Academy
Newburgh, New York06.2018
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Poughkeepsie High School
Poughkeepsie, New York11.2017
Skills
- Highly develop interpersonal skills
- Self-motivated to ably coordinate daily office functions
- Excellent organization and communication skills
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Punctual and reliable
- Relationship building
Timeline
Virtual Assistant
Thriving Lotus Oasis
10.2024 - Current
Receptionist
Farmers Insurance Agency
10.2021 - 10.2024
Order Picker
Amazon Warehouse
10.2021 - 09.2022
Pact Seaman
U.S. Navy
05.2021 - 10.2021
Baker
BJ’s Wholesale Club
03.2021 - 05.2021
Closer
McDonald’s
12.2020 - 02.2021
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Newburgh Free Academy
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Poughkeepsie High School
Newburgh Free Academy