Heriberta Aguiar
Portland,OR
Summary
Dedicated housekeeper with a strong hospitality known for enhancing guest satisfaction through meticulous cleaning and attention to detail. Skilled in teamwork and customer service, I consistently maintained high cleanliness standards and fostered positive relationships with guests and staff alike.
Overview
15
15
years of professional experience
Work History
Housekeeper
The Springs At Tanasbourne
Hillsboro, OR
05.2022 - 04.2024
- Rotated linens in storerooms and replenished when supplies ran low.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Housekeeper
The Ackerly At Timberland
Portland, OR
02.2022 - 02.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeper
The Quarry Senior Living
Vancouver, WA
10.2018 - 02.2022
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
House Cleaner
Self-employed
Portland, OR
04.2009 - 07.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Emptied trashcans and transported waste to collection areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated electronic backpack vacuums and floor sweepers.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
GED -
PCC
Portland, OR06-2014
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Residential cleaning
- Hospitality background
- Folding clean laundry
- Communication
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Housekeeper
The Springs At Tanasbourne
05.2022 - 04.2024
Housekeeper
The Ackerly At Timberland
02.2022 - 02.2022
Housekeeper
The Quarry Senior Living
10.2018 - 02.2022
House Cleaner
Self-employed
04.2009 - 07.2016
GED -
PCC