Heriberto Barragan Ramirez
Thermal,CA
Summary
Proven leader and effective problem-solver, adept at managing teams and projects to timely completion with high standards of quality. At Bright Event Rentals, I enhanced team efficiency and customer satisfaction through expert crew oversight and proactive problem-solving. Skilled in heavy machinery operation and fostering teamwork, my approach significantly boosts operational productivity and safety.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Leader
Bright Event Rentals
11.2017 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
- Established and enforced policies and procedures to maintain high standards of work.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials onto trucks and trailers.
- Operated forklifts and boom lifts to complete various tasks.
CSR
Advanced Call Center Technologies LLC
09.2015 - 10.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Construction Worker
Greg Larson Construction
05.2014 - 08.2014
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
Education
None - Computer Information Systems
Arizona Western College
Yuma, AZHigh School Diploma -
San Luis High School
San Luis, AZ05.2013
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- Heavy lifting
- Work Planning and Prioritization
- Equipment maintenance
- Documentation and reporting
- Issue troubleshooting
- Safety protocols and procedures
- Verbal and written communication
- Proactive problem-solving
- Team management
- Task prioritization
- Heavy machinery operation
- Quality control
- Jobsite safety
- Product knowledge
- Job assignments
- Customer relationship management (CRM)
- Job planning
- Vehicle operations
- Punctual and dependable
- Problem-solving
- Forklift certification
- Material loading and unloading
- Demolition and destruction
- Teamwork
- Punctuality
- Problem-solving abilities
Certification
Forklift
Languages
Spanish
Native or Bilingual
Timeline
Crew Leader
Bright Event Rentals
11.2017 - Current
CSR
Advanced Call Center Technologies LLC
09.2015 - 10.2017
Construction Worker
Greg Larson Construction
05.2014 - 08.2014
None - Computer Information Systems
Arizona Western College
High School Diploma -
San Luis High School
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