Heriberto Fernandez
Chicago,IL
Summary
Aspiring customer service specialist possessing a high school diploma. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions.
Overview
13
13
years of professional experience
Work History
School Security Officer
Chicago Public Schools
08.2022 - Current
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Utilized radio, telephone and email communications equipment to contact other on-campus personnel and external authorities.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
Transit Operator
Chicago Transit Authority
06.2013 - 06.2022
- Conducts self in an appropriate manner as a representative of CTA, uses sound judgment at all times, works safely on the job, respect co-workers and assures the quality of services to all customers both internal and external
- Uses radio communication equipment in accordance with Standard Operating Procedures
- Provides customer service information in a courteous manner
- Operates trains in revenue and non-revenue service in strict compliance with CTA rules and procedures pertaining to operations
- Inspect and troubleshoot issues on rail equipment
- Transport passengers while demonstrating a professional attitude and establishing positive customer relationships in demand response and fixed route services.
- Followed company policies and procedures and maintained compliance with standards.
Volunteer/Office Clerk
United States Air Force Recruiting
08.2010 - 08.2014
- Assisted with data entry into spreadsheets to maintain order of Air Force related appointments, assigned training dates, and start of basic training
- Served as a greeter for the Recruitment office and participated in answering incoming phone calls directing the necessary to the recruiter
- Categorized personnel records of all applicants
- Updated power point slides to give most recent and updated recruitment information to individuals who were interested in service
- Created Delayed Entrance Program calendar, scheduling out monthly meetings for applicants
- Organized and restocked recruitment pamphlets, supplies, and Air Force recruitment items
- Led and oversaw group functions for applicants such as physical training, DEP activities, and information sessions.
Armed Security Officer/Supervisor
Total Security Management
02.2011 - 06.2013
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Completed shift handover reports and debriefed next shift upon arrival.
- Managed security staff rotation for position coverage on breaks.
Education
Google IT Support Certification - Information Technology
Coursera
Chicago, IL12.2023
High School Diploma -
Stephen T Mather High School
Chicago, IL06.2005
Skills
- Educational Settings
- Disturbance Investigation
- Cafeteria Monitoring
- Conflict Resolution
- Facility Policies and Procedures
Affiliations
Member of the Latin American Social club ,Football, and Baseball Team Captain.
Member of Yearbook Club in 2005.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
School Security Officer
Chicago Public Schools
08.2022 - Current
Transit Operator
Chicago Transit Authority
06.2013 - 06.2022
Armed Security Officer/Supervisor
Total Security Management
02.2011 - 06.2013
Volunteer/Office Clerk
United States Air Force Recruiting
08.2010 - 08.2014
Google IT Support Certification - Information Technology
Coursera
High School Diploma -
Stephen T Mather High School
Similar Profiles
Vanessa SimmonsVanessa Simmons
Lifeguard at City Of Chicago-Chicago Public SchoolsLifeguard at City Of Chicago-Chicago Public Schools
Eugene Shim IIEugene Shim II
After-School Program Instructor at City Of Chicago-Chicago Public SchoolsAfter-School Program Instructor at City Of Chicago-Chicago Public Schools
Jeanaya S. AdamsJeanaya S. Adams
CTE Team Lead at Chicago Public Schools/Chicago Military AcademyCTE Team Lead at Chicago Public Schools/Chicago Military Academy
Jessica E. HornsbyJessica E. Hornsby
Special Education Classroom Assistant at City of Chicago/Chicago Public SchoolsSpecial Education Classroom Assistant at City of Chicago/Chicago Public Schools
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed