Heriberto Murillo

• Prioritized cross-departmental workflows & managed three departments
Spearheaded prioritization of inventory, communication, and organizational processes—ensuring top tasks were executed first, improving operational flow and reducing delays .

• Streamlined ARC Levers warranty-processing system
Optimized service delivery processes to enhance accuracy and speed in handling warranty claims and service requests.

• Resolved customer inquiries with timely, effective solutions
Responded to concerns promptly, applying problem-solving techniques that boosted overall customer satisfaction.

• Processed high-volume phone orders professionally
Handled customer orders via telephone with consistent attention to detail and a customer-focused approach.

• Coordinated shipment logistics to prevent delays
Organized sales orders by ship date and ensured all orders were dispatched ahead of deadlines.

• Delegated tasks & maintained operational readiness
Assigned work to crew members strategically, ensuring equipment upkeep and adherence to safety protocols.

• Trained staff on techniques & safety practices
Conducted training sessions to reinforce proper procedures and enhance team competence.

• Supervised crew performance & ensured procedural compliance
Oversaw daily activities, driving both productivity and adherence to company policies and standards.

• Led construction initiatives from start to finish
Directed multi phase projects including drywall, framing, electrical, and commercial repairs ensuring timely and high quality completion.

• Excelled in construction trades and best practices
Applied extensive knowledge of materials, tools, equipment, specifications, quality control, cost management, and safety protocols to optimize project execution.

• Estimated and managed roof-repair scope
Assessed building damage, developed accurate repair estimates, and executed troubleshooting to restore structural integrity.

• Supervised and developed work crews
Oversaw daily activities of a construction crew, delegated tasks effectively, and maintained compliance with safety standards.

• Trained and onboarded new team members
Introduced new hires to systems and best practices: demonstrated techniques, reinforced compliance with codes and regulations, and improved skill proficiency.

• Enforced preventive maintenance schedules
Conducted regular inspections to identify equipment needs coordinated servicing before breakdowns to maintain continuous productivity.

• Tested & reprogrammed electrical control boards
Diagnosed malfunctioning boards, performed replacements, and installed or updated required software to restore full operational functionality.

• Disassembled, repaired & upgraded gas dispensers
Dismantled damaged units, restored key components, and installed new pumping systems to improve reliability and service quality.

• Provided expert client support & account management
Managed customer accounts independently educating clients on system functions, answering technical questions, and ensuring high satisfaction and trust.