Heriberto Ramos

Yonkers

Summary

Detail-oriented electrical student with basic training in wiring, circuits, and safety protocols seeking an apprenticeship to develop technical skills and build a long-term career in electrical trade.

Overview

years of professional experience

Work History

Porter

141 Union Square

141 Union Square, Manhattan, NY

06.2025 - 09.2025

Managed daily operations by ensuring cleanliness and organization of lobby and common areas.
Assisted guests with luggage transport, enhancing overall customer experience and satisfaction.
Monitored inventory levels for supplies, facilitating timely replenishment for efficient service delivery.
Collaborated with maintenance team to address facility issues promptly, improving operational efficiency.
Implemented improved workflows for equipment handling, reducing downtime and increasing productivity.

Concierge/Porter

389 E 89th Street Condominium

Manhattan, NY

01.2021 - 03.2024

Managed guest inquiries and requests with efficiency and professionalism.
Coordinated reservations, transport services, and special events for residents.
Supervised front desk operations, ensuring high-quality customer service standards.
Streamlined communication between residents and maintenance staff to resolve issues promptly.
Implemented procedures to improve guest satisfaction and operational efficiency.
Monitored security systems to ensure resident safety and property protection.
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Barista

Starbucks

Manhattan, NY

07.2019 - 01.2021

Prepared high-quality beverages following standardized recipes and customer preferences.
Operated espresso machines and coffee brewing equipment with precision and care.
Maintained cleanliness and organization of workspace to ensure compliance with health and safety regulations.
Handled cash transactions accurately while providing exceptional customer service during peak hours.
Trained new team members on beverage preparation techniques and operational procedures.
Collaborated with team to streamline workflow, enhancing overall service efficiency during busy shifts.
Engaged customers to promote seasonal products, fostering brand loyalty and repeat business.
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

High School Diploma - Electrician

Lincoln Technical Institute

Queens, NY

08-2026

High School Diploma -

Archimedes Academy

456 White Plains Rd

06-2015

Skills

Residential Electrical Work: Qualified for entry-level residential electrician tasks, including installation, service, and maintenance
Basic Wiring: Proficient in basic wiring techniques and practices
Installation, Troubleshooting & Repair of Low Voltage Systems: Trained in the installation, troubleshooting, and repair of low voltage systems
Installation and Maintenance: Skilled in installing, troubleshooting, repairing, and maintaining commercial and residential entertainment, security, monitoring, and telecommunications systems

Wiring and Cabling: Competent in installing cable support structures, laying out pathways for wiring and cables, and securing, testing, and terminating both copper and fiber optic cables
Bend, Run & Install Conduit: Skilled in bending, running, and installing conduit for electrical systems
Use Meters: Competent in using various meters for electrical testing and troubleshooting

Timeline