HERIBERTO TORRES
Miami Lakes,FLORIDA
Summary
Motivated Operating Partner/General Manager skilled at team-building, business management and promotions. Practiced at recruiting and promoting talented team members to improve overall operations.
Motivational and Servant Leader. Analytical problem solver with demonstrated record of sales success and long term Team building.
Bringing 20+ years of experience in Leadership and Management Positions to challenging new role.
Overview
20
20
years of professional experience
Work History
Managing Partner
Tacombi
Miami, FL
12.2023 - 03.2024
- Developed and implemented strategies to identify new business opportunities.
- Managed daily operations including staff management and client relations.
- Reviewed daily and overall financials to ensure profitability.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Operating Partner
Bolay Fresh Bold Kitchen
Pembroke Pines, FL
09.2022 - 11.2023
- Upheld Restaurant standards for food and beverage quality, Team Member engagement, financial goals, standard operating procedures and guest experiences.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, add-on and desserts.
- Accomplished FOH and BOH human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Restaurant General Manager
MOD Super Fast Pizza
Kendall, FL
03.2020 - 07.2022
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
General Manager
Pizzerias LLC Dba Papa John's Pizza
Miami, FL
08.2006 - 02.2020
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Assistant General Manager
Pizzerias LLC Dba Papa John's Pizza
Miami, FL
03.2004 - 08.2006
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Planned and prepared workflow schedules, delegating tasks for 30+ member team.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Education
BBA - Equivalent in Accounting And Finance
Economic Science Institute
Havana, Cuba6 2001
Associate of Science - Industrial And Product Design
ISDI
Havana, Cuba5 1993
Skills
- Store operations oversight
- Employee supervision and motivation
- Strong leadership skills
- Recruitment and Hiring
- Staff training and development
- Management Team Building
- Goal Setting
- Staff Scheduling
- Team Leadership
- Bilingual
Accomplishments
- Bringing Bolay Pembroke Pines Restaurant from bottom 5 in Sales vs. PY to Top 10 in less than a year by inspiring the Team to be the best version of themselves, re-installing the right Culture and developing and promoting 2 new Hourly Leaders and a Restaurant Manager.
- Keeping full staffing levels during Post-Pandemic daring times. Under 45% turnover for the last 13 months at MOD Pizza. Hired and promote 4 Shift Leaders and an Assistant General Manager.
- Recognized consistently as, either the best or the runner up Restaurant Manager in the Florida Market on Tattle Reviews. Google and other platforms reviews over 4.6 at MOD Pizza
- Awarded “Highest Sales Growth Manager of the Year” in 2018 at Papa Johns Pizza
- Promoted 3 Assistant Managers to Store Managers in the last 3 years at Papa John's Pizza.
- Promoted to Assistant General Manager after 2 months in a Team Member position and within the first year in US.
- Youngest Economic Vice-Director in the Public Health System (Havana, Cuba 2000)
Timeline
Managing Partner
Tacombi
12.2023 - 03.2024
Operating Partner
Bolay Fresh Bold Kitchen
09.2022 - 11.2023
Restaurant General Manager
MOD Super Fast Pizza
03.2020 - 07.2022
General Manager
Pizzerias LLC Dba Papa John's Pizza
08.2006 - 02.2020
Assistant General Manager
Pizzerias LLC Dba Papa John's Pizza
03.2004 - 08.2006
BBA - Equivalent in Accounting And Finance
Economic Science Institute
Associate of Science - Industrial And Product Design
ISDI
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