Heriberto Velasquez

• U.S. Bank (Present) - Consumer banking/Personal banking

Job duties include assisting clients to understand and how to access banking products and services. Ability to communicate at all levels with clarity and precision (verbal and written). Maintain standardized reporting on loss components such as compromise card events and status. Manage customer's issues on service or transaction needs, research complaints, assist with checking, savings, business accounts, certificate of deposit accounts. Responsible for closing checking and savings accounts at customer request. Perform card activation/deactivation, card replacement, fund transfers and line of credit. Initiate and file transaction disputes and all other responsibilities assigned by direct supervisors.

• U.S. Bank Reliacard (6 years) - Government Unemployment, Child Support, Housing Accounts

Job duties include answering multiple inbound calls and assisting customers by providing necessary services and account information, resolving account and or service problems, open and close customer accounts, maintain customer records by updating account information, clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

• Warehouse Supervisor

Job duties included assisting in supervising, monthly meetings about warehouse operational standards. Assure proper staffing and supervision. Implementing production, productivity, quality, and customer service; problem solving and identifying warehouse improvements. Maintained inventory by conducting monthly physical counts and inputting data. Assisted with all shipping and receiving along with packaging of company merchandise. Also loaded and unloaded freight when necessary (Manual Pallet Jack, Electric Walk Behind, Walkie Straddle Stacker). Responsible for opening and closing of warehouse. Secured warehouse by turning alarms on and testing systems. Maintaining a safe and clean work environment by keeping shelves, pallet area and workstations neat. Picking up materials when needed. Complying with company procedures, rules and regulations. Maintaining professional demeanor at all times.

• Assistance Office Manager

Job responsibilities were maintaining office operations by receiving and distributing communication; maintain supplies and equipment and serving customers. Job duties included collecting and mailing correspondence; copying information; maintained supplies by checking stock to determine inventory levels; placing and expediting orders; verifying receipt; stocking items and delivering items to work stations. Troubleshooting failures; monitoring equipment operation. Served customers by backing-up receptionist; answering questions; forwarding messages; conforming customer orders and keeping customers informed of order status by computer and telephone.

• Office Administrative Assistant

Job duties included prioritizing task-time management, records management (manual & computerized). Handling mail and workplace copiers, practiced business ethics, answered telephone and greeted visitors. Used all computer software applications as required by company, performed communication (email, fax, letters, memos, messages, etc.) as required. Used all office equipment (fax machine, laminating machine, binding machine, etc.)

• Crew Leader

Job responsibility as a McDonald's team member was to have a positive personality, a clear and highly energetic voice, and I was also customer service oriented. I spoke with customers all throughout my shift and dealt with various customer related issues. I was well versed when it came to product details, services, and charges. Job duties included prepping food, cooking food, working the kitchen fryer and taking customer's orders. Providing excellent customer service, assist in receiving of new merchandise from vendors, performed stocking, loading and unloading of freight and responsible for keeping a clean environment.