Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Herika Sierra

Andrews,TX

Summary

Professional and well-rounded with excellent clerical and team support skills.

Successful at satisfying customer needs while tackling daily office priorities.

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

13
13
years of professional experience

Work History

Medical Assistant

Staywell Clinic
01.2020 - 12.2021
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Measured patient pulse oximetry.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Office Manager / Customer Service

Jireh Auto Sales
01.2014 - 04.2019
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
    Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
    Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
    Updated details in company database by keying in customer contacts and delivery dates.
    Elevated customer satisfaction ratings by resolving client and case issues effectively.
    Managed office budget to handle inventory, postage and vendor services.
  • Reported to senior management on organizational performance and progress toward goals.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Office Assistant

Schwank Law Office
02.2011 - 12.2013
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Created and maintained detailed records of all office activities.
  • Reduced operational costs through effective inventory management and negotiation with vendors.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated travel arrangements for staff members.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinated and scheduled meetings and appointments.
  • Boosted employee morale with thoughtful event planning and team-building activities.

Medical Assistant

Disability Resources Initiative
06.2009 - 01.2011
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
    Scheduled appointments for patients via phone and in
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    Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
    Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
    checked high blood pressure, heart pulses, measure weight, height.

Education

High School Diploma -

Bowling Green High School
Bowling Green, KY
05.2009

Skills

  • Phlebotomy
  • Medical Office Management
  • Heartsaver First Aid
  • Medical Assistant
  • Payment Processing
  • Appointment Scheduling
  • Indirect Patient Care
  • Administering Medications
  • Payroll Processing
  • Presentation Design
  • Document Management
  • Scheduling Meetings
  • Organizing and Categorizing
  • Proficients="ttc_token" style="color:#026a73">[Software] proficient

Languages

Spanish
Full Professional

Timeline

Medical Assistant

Staywell Clinic
01.2020 - 12.2021

Office Manager / Customer Service

Jireh Auto Sales
01.2014 - 04.2019

Office Assistant

Schwank Law Office
02.2011 - 12.2013

Medical Assistant

Disability Resources Initiative
06.2009 - 01.2011

High School Diploma -

Bowling Green High School

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Herika Sierra