Heritier Mutabazi
Phoenix,Arizona
Summary
Devoted team member who is motivated to succeed with a passion for learning. Demonstrates exceptional work ethic and ability to multitask and thrive in various situations. Praised and recognized for exceptional in writing, superior verbal and written communication, and ability to work alongside anyone. Proven track record of coordinating with cross-functional teams to drive initiatives.
I'm from the Central African country of Democratic Republic the Congo (DRC). I came to the United States of America from Muyinga, Burundi as a refugee in the year 2012. I lived my first six years in DRC; due to civil war and armed conflict my family migrated to neighboring in Burundi. After six years in a refugee camp, my family of eight moved to America, I speak 6 languages, French, Swahili, Kirundi, Kinyarwanda, Kibembe, and English. I am passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Counselor-in-Training
Valor Capital Group
02.2024 - Current
- Maintained detailed case notes to track client progress and ensure continuity of care across team members.
- Conducted thorough assessments to identify clients'' needs, enabling the creation of personalized therapeutic interventions.
- Collaborated with fellow counselors to develop comprehensive treatment plans for clients, resulting in improved outcomes.
- Facilitated group therapy sessions that promoted self-awareness, personal growth, and healthy coping mechanisms among participants.
Direct Care Manager
Unified Care Group
01.2023 - Current
- Optimized budget allocation by closely tracking expenses and identifying cost-saving measures where appropriate.
- Streamlined documentation processes, resulting in more accurate and timely reporting of client progress.
- Improved team communication by conducting regular meetings and providing ongoing feedback to direct care staff.
- Developed targeted training sessions for direct care staff designed to address identified skill gaps or areas needing improvement.
- Reduced incident rates through diligent monitoring and implementation of safety protocols.
Employment specialist, and Service Analyst
International Rescue committee
01.2022 - 05.2023
- Works closely with agents regularly to ensure they understand the terms of their contract, including their commission structure and any necessary licensure requirements
- Review and process applications carefully reviewing each application for completeness and accuracy, verifying the applicant's eligibility, and ensuring that all necessary documentation is included
- Conducts thorough searches of plan documents to locate specific information, such as coverage details, eligibility requirements, and premium amounts
- Provide verbal and written technical assistance to agents which involves answering complex questions regarding their agent portals
- Aiding new hire classes by assisting with facilitating training materials and providing guidance, support, and ensuring that they have all the resources they need to succeed
- Provide guidance and support to interns who are new to the industry or who are just starting their careers with United Healthcare
- Verify levels of Medicare and Medicaid using government databases like RPA & Marx to conduct thorough searches to verify eligibility and ensure compliance with government regulations
- Crafting clear and concise professional communications that effectively address the agent's concerns or questions
- Researching Medicare information as it pertains to members to understand the specific needs and concerns of Medicare beneficiaries, tracking changes to regulations and coverage options, and staying up-to-date on the latest industry developments.
TJ Garden Health Center
TJ Garden
11.2023 - 03.2024
- Developed educational materials for patients on various health topics, promoting preventive care measures.
- Managed daily administrative tasks for the health center, ensuring smooth operations and a positive patient experience.
- Streamlined health center operations by developing policies and procedures that aligned with regulatory requirements.
- Supervised a team of medical professionals, providing guidance and support to ensure high-quality care delivery.
Senior Caregiver
Landmark of Amarillo
05.2021 - 08.2021
- Assisted with the people living there by cleaning them up, taking them to the bathroom if they were able to, and did they rec time.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care. I worked here for a few months until I had to go back to school.
Special Needs Caregiver
Tallowood Baptist Church
05.2017 - 08.2019
- Worked with kids with autism for about a year and moved to work with disabled adults.
- Promoted physical health and well-being for students by integrating exercise routines and sensory play into daily activities.
- Improved communication skills of special needs students by incorporating visual aids, gestures, and assistive technology.
- Conducted thorough assessments of student strengths, weaknesses, preferences, and potential triggers in order to inform intervention strategies effectively.
- Maximized academic progress for special needs students through differentiated instruction tailored to their specific learning styles.
Senior Caregiver
MT living center
09.2017 - 08.2018
- Worked as a diversity coordinator to bring in people from all over the world mostly disable people who they family was having hard time taking care of.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
- Developed strong rapport with patients and families, fostering trust and open communication.
Education
Master of Science - Mental Health Counseling And Family Therapy
Grand Canyon University
Phoenix, AZ 05.2001 -
Bachelors - Psychology
Hardin Simmons University
01.2019 - 05.2022
High School Diploma -
Heights High School
Houston, TX 05.2001 -
Skills
Writing
Interpersonal Skills
Microsoft Office (Excel, Word, Publisher, etc)
Strong problem-solving
Research
Communication
OneNote
Analytical skills
Team Player
Mentor
Medicare and Medicaid Expert
Energetic
Attention to detail
Collaboration
Data Entry
Program Planning
Referral Coordination
Accomplishments
- Honor Society student
- National Society of Future Scientists
- National Society of High School Students
- Honor society at Hardin simmons
Extracurricular Activities
College athlete Hardin Simmons men's soccer team 2019-2022
Timeline
Counselor-in-Training
Valor Capital Group
02.2024 - Current
TJ Garden Health Center
TJ Garden
11.2023 - 03.2024
Direct Care Manager
Unified Care Group
01.2023 - Current
Employment specialist, and Service Analyst
International Rescue committee
01.2022 - 05.2023
Senior Caregiver
Landmark of Amarillo
05.2021 - 08.2021
Bachelors - Psychology
Hardin Simmons University
01.2019 - 05.2022
Senior Caregiver
MT living center
09.2017 - 08.2018
Special Needs Caregiver
Tallowood Baptist Church
05.2017 - 08.2019
Master of Science - Mental Health Counseling And Family Therapy
Grand Canyon University
05.2001 -
High School Diploma -
Heights High School
05.2001 -