Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Herlan Marin

6430 Maplewood Dr

Summary

Dynamic Regional Manager with a proven track record at American Pool Management, excelling in strategic planning and staff development. Achieved significant growth through operational oversight and enhanced customer satisfaction. Expert in performance management, fostering strong client relationships, and mentoring high-potential employees for leadership roles. Committed to driving continuous improvement and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Regional Manager

American Pool Management
01.2023 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Established and maintained operational standards for Number locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.

Customer Service Representative

Avianca Airlines
01.2015 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Wskefields HS
Arlington, VA
06.2006

Skills

  • Operations
  • Staff training and development
  • Strategic planning
  • Staff management
  • Goals and performance
  • Staff supervision
  • Asset control
  • Performance management
  • Personnel management
  • Personnel monitoring
  • Operational oversight

Certification

First AID

CPR certification

AED certification

Languages

Spanish
Native or Bilingual

Timeline

Regional Manager

American Pool Management
01.2023 - Current

Customer Service Representative

Avianca Airlines
01.2015 - 12.2022

Wskefields HS

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Herlan Marin