Herlando Allen
Philadelphia,PA
Summary
Experienced with inventory management, customer service, and automotive parts identification. Utilizes problem-solving skills to ensure efficient operations and high customer satisfaction. Knowledge of industry standards and best practices, with history of supporting team success.
Overview
9
9
years of professional experience
Work History
Auto Parts Advisor
Wilkie Lexus
01.2023 - Current
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
- Issued parts to technicians to complete customers' repairs.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Auto Parts Advisor
Piazza Nissan of Ardmore
01.2022 - 01.2023
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
- Tracked parts use and charged items to customer accounts for billing.
Lot Attendant
Piazza Nissan of Ardmore
01.2019 - 01.2020
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Monitored inventory placement for visibility and marketing value.
- Ensured vehicle compliance with display requirements and documentation.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Food & Beverage Attendant
Aloft Hotel Downtown Philadelphia
01.2017 - 01.2018
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
- Performed daily inventory checks and restocking.
Cleaning Associate
J & S Cleaning Services
01.2018 - 01.2019
- Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.
- Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
- Maintained detailed records of cleaning activities and client feedback for continuous improvement.
- Optimized supply inventory management through accurate tracking of items used during each shift, preventing shortages or overstock situations.
Education
High School Diploma -
St. Catherine High School
06.2012
Skills
- Inventory & Asset Management
- Technical Software Experience
- Inventory auditing
- Problem-solving skills
- Supplier relations
- Task prioritization
- Merchandising strategies
- Supplier relations
- Customer relationship development
Timeline
Auto Parts Advisor
Wilkie Lexus
01.2023 - Current
Auto Parts Advisor
Piazza Nissan of Ardmore
01.2022 - 01.2023
Lot Attendant
Piazza Nissan of Ardmore
01.2019 - 01.2020
Cleaning Associate
J & S Cleaning Services
01.2018 - 01.2019
Food & Beverage Attendant
Aloft Hotel Downtown Philadelphia
01.2017 - 01.2018
High School Diploma -
St. Catherine High School
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