Summary
Overview
Work History
Education
Skills
Timeline
Generic

Herlicia Johnson

Fort Worth

Summary

Patient Care Advocate with extensive experience at Cencora, specializing in prescription processing and client care. Demonstrated ability to enhance patient satisfaction through effective communication and strict adherence to HIPAA compliance. Proficient in multitasking and team collaboration, consistently delivering exceptional support and resolving complex issues.

Overview

8
8
years of professional experience

Work History

Patient Care Advocate

Cencora
Remote
10.2024 - 05.2025
  • Coordinated the timely delivery of specialty medications to ensure patient satisfaction and adherence to treatment plans.
  • Implemented HIPAA guidelines to safeguard patient information.
  • Coordinated with pharmacists and doctors to verify correct prescription dosages and resolve missing information.
  • Managed the processing of adverse events, contributing to patient safety and regulatory adherence.
  • Exceeded delivery expectations by consistently providing exceptional patient care and support.

Patient Care Advocate

Sagility
Remote
09.2023 - 04.2024
  • Oversaw prescription refill requests, guaranteeing prompt processing and compliance with medication schedules.
  • Communicated detailed and precise insights on prescription medications, dosages, and potential side effects to customers.
  • Orchestrated seamless transfer of prescriptions from retail outlets to home delivery services, guaranteeing effortless transition for customers.
  • Reviewed and settled prescription-related claims, coordinating with insurance providers to ensure correct billing and reimbursement.
  • Executed proactive strategies to avert and resolve potential issues in claims processing.
  • Guided customers in navigating Medicare Part D plans, clarifying coverage details, and offering support in selecting suitable prescription drug coverage.

Collections Agent

Computer Science Corporation
Irving
05.2018 - 01.2021
  • Executed proactive strategies to mitigate potential financial risks linked to these accounts.
  • Processed payments efficiently and documented all customer accounts to ensure accuracy and compliance.
  • Educated customers on account details and procedures to enhance their understanding and satisfaction.
  • Educated customers on credit implications of delinquent car payments, enhancing their understanding of financial responsibilities.
  • Executed skip tracing techniques to efficiently identify and reach debtors.

Senior Customer Service Representative

Fort Worth Water Department
Fort Worth
05.2017 - 02.2018
  • Resolved customer inquiries regarding water department billing, ensuring accurate account updates and timely issue resolution.
  • Provided guidance on water meter operations and usage, improving customer awareness and satisfaction.
  • Assisted customers in selecting payment plans and ensured timely payment collection.
  • Recorded account details with precision to ensure accurate documentation.

Education

Dunbar High School -

San Marcos Job Corp
San Marcos, TX
04-1991

Skills

  • Inbound and Outbound
  • Call Management
  • Account Updating
  • Complaint Resolution
  • Customer support
  • Prescription processing
  • Team collaboration
  • Data entry
  • Multitasking
  • Compassionate client care
  • Follow-up care
  • HIPAA compliance

Timeline

Patient Care Advocate

Cencora
10.2024 - 05.2025

Patient Care Advocate

Sagility
09.2023 - 04.2024

Collections Agent

Computer Science Corporation
05.2018 - 01.2021

Senior Customer Service Representative

Fort Worth Water Department
05.2017 - 02.2018

Dunbar High School -

San Marcos Job Corp

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