Summary
Overview
Work History
Education
Skills
Timeline
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Herlickia Shepherd

Parma,OH

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

11
11
years of professional experience

Work History

Case Manager

People Places And Dreams
01.2019 - Current
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.

Peer Support Specialist

People Places And Dreams
01.2019 - Current
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
  • Educated family members about mental health conditions and available resources, fostering understanding and support networks for clients.
  • Implemented evidence-based practices such as Cognitive Behavioral Therapy techniques to help clients manage symptoms more effectively.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.

Supervisor

Secure Lending
04.2013 - 03.2019
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Education

Master of Science - Mental Health Counseling

Behavior Health Institute
Nabb, IN
03.2023

Skills

  • Utilization Review
  • Discharge Planning
  • Needs Assessment
  • Individualized Counseling
  • Client Advocacy

Timeline

Case Manager

People Places And Dreams
01.2019 - Current

Peer Support Specialist

People Places And Dreams
01.2019 - Current

Supervisor

Secure Lending
04.2013 - 03.2019

Master of Science - Mental Health Counseling

Behavior Health Institute

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Herlickia Shepherd