Herlin Montilla
Miami
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office manager position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Office Manager
Guard Your Claim, Inc
06.2020 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cashier Team Lead
BurgerFi
03.2019 - 10.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Received and processed customer payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Operated POS cash register and equipment to collect payments.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05.2013
Skills
- Inventory Control
- Team Supervision
- Data Entry
- Contract Administration
- Policy Development
- Employee Supervision
- Administrative Support
- Customer Service
- Staff Management
- Report Writing
- Policy Implementation
- Training and Coaching
- Office Administration
- Team Bonding
Languages
English
Native or Bilingual
Timeline
Office Manager
Guard Your Claim, Inc
06.2020 - Current
Cashier Team Lead
BurgerFi
03.2019 - 10.2019
High School Diploma -
Coral Gables Senior High School
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