Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Herlinda Fieber

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Chili's Restaurant. Proven ability to enhance guest engagement and resolve complaints swiftly, leading to increased customer satisfaction. Adept in cash handling and team collaboration, consistently achieving project goals and fostering a positive work environment.

Diligent customer service with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

22
22
years of professional experience

Work History

Server

Ihop/ Kingstar
09.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Assistant Manager

Chili's Restaurant
01.2014 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Project Team Leader

West Corporation/ Disney Mobile
03.2003 - 04.2013
  • Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
  • Communicated project expectations to team members and stakeholders to set tone for high productivity level.
  • Built flow charts and project plans, informing clients on available services while proposing viable paths towards accomplishing objectives.
  • Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule.
  • Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.
  • Coordinated team members, consultants and material resources across multiple projects and departments.
  • Traveled to remote locations to interact with remanufacturing facilities and meet with business unit teams and dealers to develop product offerings.
  • Consistently met or exceeded project goals by closely tracking progress and adjusting strategies as necessary to maintain momentum.
  • Integrated innovative technologies into the project management process to optimize workflow efficiency and overall performance.
  • Evaluated end-of-project successes to identify areas for improvement in future engagements while celebrating the achievements of the team collectively.

Education

Associate of Arts - Photography

CCBC
Owings Mills, MD
04-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Customer service
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Service prioritization
  • Order accuracy

Languages

Spanish
Limited Working

Timeline

Server

Ihop/ Kingstar
09.2017 - Current

Assistant Manager

Chili's Restaurant
01.2014 - 07.2021

Project Team Leader

West Corporation/ Disney Mobile
03.2003 - 04.2013

Associate of Arts - Photography

CCBC

Similar Profiles

CREATE PROFILE
Herlinda Fieber