Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Herlinda Hernandez

Sonoma,CA

Summary

Organized and detail-oriented professional with hotel management experience in front desk supervision and housekeeping. Strong skills in customer service, multitasking, and administrative support. Looking to apply my hospitality and leadership experience in an Administrative Assistant position.

Overview

8
8
years of professional experience

Work History

Hotel Front Desk Supervisor/Housekeeping Manager

Pineapple Bear (SBHG)
Sonoma, CA
04.2021 - Current
  • Developed and implemented strategies to improve customer satisfaction.
  • Processed payments for services rendered at the front desk.
  • Reviewed guest feedback forms to identify areas needing improvement.
  • Resolved guest complaints in a professional manner.
  • Performed administrative duties as required, such as filing paperwork or payroll.
  • Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
  • Managed the inventory of supplies used at the front desk
  • Managed housekeeping inventory
  • Monitored front desk staff to ensure they met customer service standards.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Conducted regular meetings with housekeeping

Respite Care Provider

Pacific Home Care
Santa Rosa, CA
12.2020 - 04.2021
  • Managed challenging behaviors using de-escalation techniques according to established protocols.
  • Maintained accurate records of services provided to clients.
  • Adhered to agency policies and procedures related to confidentiality regulations.

Hostess

The Girl & The Fig
Sonoma, CA
11.2016 - 03.2020
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Education

High School Diploma -

Sonoma Valley High School
Sonoma, CA
06.2017

Some College (No Degree) - Business Administration

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Team building and supervision
  • Time management
  • Scheduling and planning
  • Task delegation
  • Reservation management
  • Revenue management
  • Staff supervision
  • Payroll
  • Supply inventory management

Availability

Monday pm (currently taking classes in the morning)

Tuesday am/pm

Wednesday pm (currently taking classes in the morning)

Thursday am/pm

Friday am/pm

Saturday am/pm

Sunday am/pm

Timeline

Hotel Front Desk Supervisor/Housekeeping Manager

Pineapple Bear (SBHG)
04.2021 - Current

Respite Care Provider

Pacific Home Care
12.2020 - 04.2021

Hostess

The Girl & The Fig
11.2016 - 03.2020

High School Diploma -

Sonoma Valley High School

Some College (No Degree) - Business Administration

Santa Rosa Junior College

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Herlinda Hernandez