Herlinda Santacruz
Forney
Summary
Dynamic Operations Manager with a proven track record at Bear Creek Family Dentistry, enhancing team performance through effective leadership and staff supervision. Excelled in office management and customer service, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in Dentrix and financial management, demonstrating a strong work ethic and analytical skills to drive business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Bear Creek Family Dentistry
02.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Lead Oral Surgery Assistant
Bear Creek Family Dentistry
04.2017 - 01.2020
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled and confirmed patient appointments.
- Exposed, developed and mounted dental x-rays.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Designed dental report card to explain patient dental health status and treatment plans.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Verified patient insurance eligibility and benefits.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Pediatric Dental Lead Assistant
Bear Creek Family Dentistry
06.2015 - 04.2017
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
Dental Insurance Biller
Bear Creek Family Dentistry
02.2014 - 06.2015
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Encoded and canceled checks using bank machines.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Front Desk Receptionist
Bear Creek Family Dentistry
09.2012 - 02.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
No Degree - Business
El Centro College
Dallas, TX05-2010
High School Diploma -
Skyline High School
Dallas, TX05-2007
Skills
- Operations Management
- Staff Supervision, Team Building
- Financial Management
- Billing and Payment Systems
- Marketing Strategies
- Proficient in Dentrix
- Excellent Customer service skills
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Operations Manager
Bear Creek Family Dentistry
02.2020 - Current
Lead Oral Surgery Assistant
Bear Creek Family Dentistry
04.2017 - 01.2020
Pediatric Dental Lead Assistant
Bear Creek Family Dentistry
06.2015 - 04.2017
Dental Insurance Biller
Bear Creek Family Dentistry
02.2014 - 06.2015
Front Desk Receptionist
Bear Creek Family Dentistry
09.2012 - 02.2014
No Degree - Business
El Centro College
High School Diploma -
Skyline High School
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