Summary
Overview
Work History
Skills
Timeline
Generic
HERLINDA ANDERSON-WILSON

HERLINDA ANDERSON-WILSON

Stillwater,OK

Summary

Dedicated manager, customer service representative and team member with motivation to maintain customer satisfaction and contribute to company growth and success.

Diligent Manager with proven history of managing diverse property portfolios and ensuring tenant as well as staff satisfaction. Successfully managed property, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.

Overview

13
13
years of professional experience

Work History

Facilities/Property Manager

Executive Inn Stillwater
08.2022 - 07.2025
  • Overseeing teams, including cleaning, maintenance, security, parking, catering, technology and more
  • Maintaining basic facilities such as water and heating
  • Ensuring health and safety protocols are followed
  • Planning and coordinating all installations and refurbishments and cleaning schedules
  • Delegate jobs and tasks.
  • Make hiring decisions for their maintenance, cleaning or security personnel
  • Managed daily operations, ensuring exceptional guest experiences and satisfaction.
  • Supervised maintenance staff, optimizing property upkeep and operational efficiency.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Established strong vendor relationships, negotiating contracts for services and supplies.

Food Delivery Driver

Self-employeed
01.2020 - 08.2022
  • Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
  • Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
  • Communicated effectively with customers regarding order status and delivery updates.
  • Maintained vehicle cleanliness and compliance with safety regulations to ensure operational readiness.

SME

Telus Int.
04.2017 - 05.2019
  • Received calls, emails, and chat inquiries from customs nationwide regarding their Google Wallet accounts.
  • Assisted customers understand transactions and account information and provided a wealth of knowledge and support to agents.
  • Provided assistance and up-to-date information on a specialty, policies, processes, quality, marketing programs or general contact center issues.
  • Ensure customer satisfaction and longevity with the company and product.
  • Demonstrated a superior level of job knowledge and service excellence.

Real Time Analyst

Sitel
10.2013 - 04.2017
  • Coordinated appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.
  • Adjusted intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.
  • Ran and analyzed reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Developed and presented presentations for Corporate to show trends, needs, and production levels.
  • Helped with the integration and implementation of new call center technologies
  • Monitored site to ensure optimal staffing levels.
  • Keyed daily exceptions requests, updates schedules and responded to escalated issues and ad-hoc requests.

Area Sales Manager/ Cricket Communications

WUD Wireless
09.2012 - 10.2013
  • Managed and maintained 4 – 8 locations. Maintained and increased sales of company products and services.
  • Created and held weekly meetings to develop Sales Reps skills, express goals, and award top performers, demonstrated and educated on new products, sales, and promotions.
  • Maintained and ordered inventory. Proceeded over inventory counts.
  • Counted registers and made all cash deposits and change orders.
  • Assisted on sales floor when stores saw high volume of customers.
  • Trained all new hires, monitored team’s performances and motivated them to reach sales goals.
  • Established, maintained and expanded customer base.
  • Maintained standards of store presentations and upkeep.

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Staff management
  • Exceptional oral and written communication skills
  • Tenant relations

Timeline

Facilities/Property Manager

Executive Inn Stillwater
08.2022 - 07.2025

Food Delivery Driver

Self-employeed
01.2020 - 08.2022

SME

Telus Int.
04.2017 - 05.2019

Real Time Analyst

Sitel
10.2013 - 04.2017

Area Sales Manager/ Cricket Communications

WUD Wireless
09.2012 - 10.2013

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