Herlyne Delice
Boynton Beach,FL
Summary
My name is Herlyne Delice. I'm a strong and hard working person. I am flexible, reliable and possess excellent time keeping skills. Excel at supervising teams and coordinating patrols. Professionalism, confidence, perseverance and honesty. I am able to work well both in a team environment as well as using my own initiative.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Security Officer
GardaWorld Security
Boynton Beach, USA
02.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Conducted regular patrols of key areas to spot and control security concerns
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis
- Checked and verified photo identification prior to granting facility access
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Reported suspicious activities and persons to law enforcement
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors
- Improved overall security by conducting regular patrols and monitoring surveillance systems
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained accurate logs of all security related activities.
Security Supervisor
Security Providers Of Florida
Boynton Beach, USA
09.2021 - 02.2022
- Provide accurate and appropriate information to guests and customers regarding services
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Customer Service Cashier
Walmart Supercenter
Forest Hills, USA
03.2020 - 06.2021
- Greet and register guests, providing prompt and courteous service to ensure optimal customer satisfaction and experience
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
Customer Service Cashier
Presidente Supermarkets
Boynton Beach, USA
03.2018 - 03.2020
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
Education
High school diploma - GED, Radiology, Political Science
Palm Beach State College
Lake Worth, FLSkills
- Great Communication skills
- Problem solving skills
- Technical skills
- Customer service skills
- Adaptability skills
- Teamwork skills
- Leadership skills
- Oral communication skills
- Driving skills
- Guest services
- Check-in and checkout procedures
- Writing skills
- Security Guard License
- Report Writing
- Incident Reporting
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Superior customer service
- Physical Fitness
- Patrol operations
- Access Control
- General security
- Managing security staff
- Implementing security protocols
- Responding to incidents
- Resolving conflicts
Timeline
Security Officer
GardaWorld Security
02.2022 - Current
Security Supervisor
Security Providers Of Florida
09.2021 - 02.2022
Customer Service Cashier
Walmart Supercenter
03.2020 - 06.2021
Customer Service Cashier
Presidente Supermarkets
03.2018 - 03.2020
High school diploma - GED, Radiology, Political Science
Palm Beach State College