Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Herma C Marte De Leon

District Heights,MD

Summary

Proven leader with extensive experience at Chipotle, where I spearheaded change management and enhanced service delivery through strategic planning and motivational leadership. Excelled in team management, fostering a culture of continuous improvement and operational excellence. Demonstrated expertise in financial planning and problem-solving, significantly contributing to organizational growth and team development.

Overview

11
11
years of professional experience

Work History

Field Leader

Chipotle
12.2019 - Current
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Championed change management initiatives by developing clear communication plans that outlined the benefits of proposed changes.
  • Evaluated employee performance regularly, providing constructive feedback and setting goals for improvement.
  • Oversee multiple restaurant locations – understand the importance of strong partnerships with restaurant managers and how to run a great operation.

GM

Chipotle
04.2015 - 12.2019
  • Delivered exceptional customer experiences through great costumer services.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Business knowledge (P&L management, food safety, sales-forecasting, staffing… you get the idea)
  • Ability to oversee the preparation of safe, delicious food while maintaining a clean, organized restaurant
  • A creative approach to marketing (fundraisers, community-engagement, etc.)
  • Passion for leadership and team development
  • The ability to deliver a great guest experience
  • Previous restaurant experience
  • Ability to jump in and assist where needed
  • The ability to communicate in the primary language(s) of the work location

Crew Member to AP

Chipotle
03.2013 - 04.2015
  • Worked in the FOH, and BOH, responsible for costumer services.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Move to Manager position from Crew, KL, SL to AP.
  • Responsible of Crew training and store operation.

Education

Undergraduate - English For Academic Purposer.

Wilmington University
New Castle, DE
02.2024

High School Diploma -

Bell Multicultural High School
Washington, DC
05.2013

Skills

  • Team Management
  • Task Delegation
  • Motivational Leadership
  • Cultural Awareness
  • Self- Awareness
  • Relationship Building
  • Strategic Planning
  • Coaching
  • Problem Solving

Languages

Spanish
Native or Bilingual

Timeline

Field Leader

Chipotle
12.2019 - Current

GM

Chipotle
04.2015 - 12.2019

Crew Member to AP

Chipotle
03.2013 - 04.2015

Undergraduate - English For Academic Purposer.

Wilmington University

High School Diploma -

Bell Multicultural High School

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Herma C Marte De Leon