Herman Baca
Anthem,AZ
Summary
I am seeking a position that will utilize and build upon the skills gained through my work experience. I am interested in a team-oriented opportunity in which a strong sense of challenge, responsibilities, and a desire for achievement in personal growth and learning are valued. I am interested in a position where I can show my ability to create a positive and empowering atmosphere and lead a group of people in a similar direction. Reliable Lead offering 3 years of expertise managing people and leading multiple projects. Versed in task delegation, deadline management and project requirements. Proven history of designing and executing superior pest resolutions to meet client needs.
Overview
9
9
years of professional experience
Work History
Pest Control Technician Lead/Manager in Training
About Time Pest Control
Phoenix, AZ
03.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees in proper safety procedures for handling hazardous materials.
- Directed the activities of pest control workers to ensure efficient and safe completion of job duties.
- Coordinated with other departments to ensure that all necessary safety protocols were followed when treating a property.
- Reviewed contracts and project requirements to determine service, equipment and personnel needs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, and other products using hand or power sprayers, dusters and foggers.
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
Pharmacy Service Associate
Cingna Insurance
Phoenix, AZ
09.2020 - 03.2021
- Provide an unwavering commitment to providers and pharmacies
- Coordinate closely with fellow team members creating great teamwork to achieve career goals
- Communicate with external doctors and pharmacies to help process authorizations for member medications
- Ability to perform in a call center environment, meeting goals and exceeding expectations.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Utilized knowledge of state-specific laws pertaining to drug distribution procedures.
Financial Associate
Fidelity Investments
Albuquerque, NM
10.2018 - 11.2019
- Provide an unwavering commitment to customers
- Helping customers feel confident in making clear decisions to achieve their financial goals
- Coordinate closely with fellow team members creating great teamwork to achieve career goals
- Provide support and create appointments and work closely with customers retirement accounts
- Communicate with external clients to help achieve a customer’s financial goal.
- Performed due diligence on potential investments by researching companies' history, management team, competitors, sector analysis.
- Helped customers with concerns about financial products or services.
- Handled account operations for customers by setting up accounts, assisting with operations and updating information.
Children's Ministry Director/Office Administrator
Newsoul Church
Albuquerque, NM
07.2015 - 10.2018
- Recruited, hired and trained primary and supplemental teaching staff.
- Monitored program leaders for adherence to rules, policies and mission.
- Served as a mentor for junior staff members within the Children's Ministry department.
- Facilitated weekly meetings with volunteer teachers to discuss lesson plans and teaching strategies.
- Planned and directed children's church services to share stories with moral and biblical messages.
- Carried out administrative responsibilities for children's ministry.
- Assigned responsibilities and tasks to volunteers and staff members.
- Attended meetings to discuss program direction, finances and other information.
- Coordinated with pastor to define and advance children's ministry vision and align with overall church vision.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Developed forms and procedures to improve workflow efficiency.
Education
Christ For The Nations
07.2015
Volcano Vista High School
05.2013
Skills
- I have been able to successfully manage multiple projects, prioritize and multi-task- using good time management skills in a fast-paced environment with minimal supervision
- Proficient in Microsoft Office Suite – Word, Excel, Outlook
- Self-starter, motivated, reliable, punctual and regular in attendance
- Strong planning, organizational, scheduling, delegation, evaluation, and analytical skills
- Dedicated team player who will work, communicate, plan and perform in a team environment
- Strong communication skills
- Years of experience with customer service in both face to face roles along with over the phone roles
- I have been able to show physical endurance in multiple employment opportunities (Standing, walking, running, lifting etc)
- Effective team management
- Team Mentoring
Timeline
Pest Control Technician Lead/Manager in Training
About Time Pest Control
03.2021 - Current
Pharmacy Service Associate
Cingna Insurance
09.2020 - 03.2021
Financial Associate
Fidelity Investments
10.2018 - 11.2019
Children's Ministry Director/Office Administrator
Newsoul Church
07.2015 - 10.2018
Christ For The Nations
Volcano Vista High School
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