Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

HERMAN BROUGHTON

Pinellas Park,FL

Summary

Motivated and customer-oriented worker skilled in problem-solving, multitasking, and ensuring guests have a positive experience. Proven ability to provide customers with excellent service, demonstrate professionalism, and build strong relationships. Adept at handling customer inquiries, troubleshooting and resolving issues in a timely and efficient manner. Adept in customer service and data entry, my tenure at Darden Restaurants, Olive Garden, showcased my ability to elevate guest experiences through effective complaint handling and empathetic support. Leveraging active listening and problem-solving skills, I consistently enhanced satisfaction, demonstrating exceptional organizational capabilities and a commitment to excellence in every interaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Service Representative

BJ's Restaurant & Brewhouse
Pinellas Park, FL
09.2024 - Current
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Encouraged customers to provide feedback on their stay experiences.
  • Handled customer complaints professionally and efficiently.

Peer Support Specialist

MaikumCdeTruthorg
Pinellas Park, FL
05.2016 - Current
  • Provided peer support to individuals struggling with mental health issues, utilizing active listening skills and providing resources for further assistance
  • Shared personal experiences of recovery to build sense of hope in clients
  • Assisted clients in developing coping strategies to manage stress and anxiety levels
  • Facilitated meetings with empathetic blueprints for mental health/substance abuse awareness goals.

Customer Service Representative

Teksystems, GetInsured
Bradenton, FL
07.2023 - 08.2024
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Developed strong customer relationships and loyalty through effective communication
  • Utilized troubleshooting and de-escalation skills often assisting unruly clientele's recertification and unemployment benefits issues.

Guest Service Representative

Olive Garden Restaurant
Pinellas Park, FL
04.2021 - 07.2023
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.
  • Promoted loyalty programs to encourage repeat business.
  • Handled customer complaints professionally and efficiently.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Customer Service Representative

Activus Connect Solutions
Tampa, Florida
03.2019 - 04.2021
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Developed strong customer relationships and loyalty through effective communication
  • Utilized troubleshooting and de-escalation skills often assisting unruly clientele's recertification and unemployment benefits issues.

Customer Service Ambassador

Broadridge Financial Services
Tampa, FL
01.2017 - 03.2019
  • Assisted customers with product inquiries, orders, returns and complaints.
  • Answered incoming customer calls promptly and professionally.
  • Provided accurate information regarding products and services.
  • Handled difficult customer situations in a respectful manner.
  • Resolved customer issues quickly and efficiently.
  • Followed up with customers to ensure that their needs were met satisfactorily.
  • Coordinated with other departments to resolve complex customer problems quickly.

Education

Bachelor of Arts - Psychology

South University
Savannah, GA
10-2027

Certification in Peer Support Specialist -

NAMI-PINELLAS
Clearwater, FL
04.2024

Ministry in Theological Studies -

Word of Prophecy
Jacksonville, FL
08.2010

Certification in Accounting Operations -

Pinellas Technical Education Center
St Petersburg, FL
07.1991

High School Diploma -

Pinellas Park High School
Largo, FL
06.1989

Skills

  • Information Protection
  • Customer Service
  • Data Entry
  • Reservation Management
  • Guest Relations
  • Report Preparation
  • Complaint Handling
  • Guest Orientation
  • Cash handling experience
  • Detail Oriented
  • Computer Skills
  • Payment Processing
  • Basic accounting
  • Product Sales

Certification

  • CRPS
  • Accounting Ops
  • Ministry

References

References available upon request

Timeline

Guest Service Representative

BJ's Restaurant & Brewhouse
09.2024 - Current

Customer Service Representative

Teksystems, GetInsured
07.2023 - 08.2024

Guest Service Representative

Olive Garden Restaurant
04.2021 - 07.2023

Customer Service Representative

Activus Connect Solutions
03.2019 - 04.2021

Customer Service Ambassador

Broadridge Financial Services
01.2017 - 03.2019

Peer Support Specialist

MaikumCdeTruthorg
05.2016 - Current

Bachelor of Arts - Psychology

South University

Certification in Peer Support Specialist -

NAMI-PINELLAS

Ministry in Theological Studies -

Word of Prophecy

Certification in Accounting Operations -

Pinellas Technical Education Center

High School Diploma -

Pinellas Park High School

Similar Profiles

CREATE PROFILE
HERMAN BROUGHTON