Herman Delvi
South Ozone Park
Summary
Executive Technology and Production Manager. With strong managerial and team building skills, developing SOPs and best practices for creating, training AV, IT, other technology departments staff, and building out facilities from single buildings to multi-site cities and regions. Experience designing and implementation of both integrated audiovisual systems and full-scale event production spaces.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Client Experience Manager
Pfizer
03.2023 - Current
- Company Overview: New York Headquarters (Waveguide Audio Visual)
- New York Headquarters (Waveguide Audio Visual)
- Develop weekly cadence with upper management and leads at the client site.
- Assisting the Director with all recruiting, interviewing, hiring frontline team members.
- Assist Site managers or lead with documentations of client process for consistent application across multiple locations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Senior Regional AV Manager / Executive Field Engineer for New York
Microsoft
03.2020 - 04.2023
- Company Overview: New York Headquarters (DXC. Technology Services)
- Provide executive AV support for all heigh ranking community and CEO events in the NY/NJ region.
- Responsible for creating and overseeing the day-to-day operations of the Greater NY/NJ Region to bring a shared experience across sites for the company, stakeholders, and clients.
- Manage and supervise a team of technical associates and AV engineers in the NY headquarters.
- Manage relationships with AV vendors and contractors across the region.
- Travel across the NY/NJ Region coordinating or preforming break-fix and preventive maintenance for the TEAMS rooms systems. Specifically, 11 Times Square, 300 Lafayette, The United Nations Headquarters.
- New York Headquarters (DXC. Technology Services)
NY/NJ Regional AV Manager
Microsoft
01.2016 - 03.2020
- Company Overview: New York Headquarters (Compass Group Site)
- Responsible for creating and overseeing the day-to-day operations of the Greater NY/NJ Region to bring a shared experience across sites for the company, stakeholders, and clients.
- Manage and supervise team of technical associates and AV engineers in NY headquarters and manage relationships with AV vendors and contractors across the region.
- Manage labor, asset, and operational budget.
- Provides capital budget recommendations and oversight of projects.
- Track SLA compliance and upholds contractual agreements.
- Responsible for day-to-day interdepartmental communication to ensure the customer event experience is of the highest caliber and provides successful delivery of program goals and objectives, and customer satisfaction.
- New York Headquarters (Compass Group Site)
Audio Visual Engineer
Microsoft
01.2015 - 01.2016
- Company Overview: New York Headquarters (Compass Group Site)
- Served as contact between customers, vendors & internal staff for day-to-day event operations.
- Provided specific AV assistance to customers including AV troubleshooting and operational assistance.
- Preform daily preventative maintenance checks of all AV equipment.
- Repair and update AV equipment as needed.
- Inspected and maintained appearance/functionality of conference rooms for quality assurance and responsible for facilitating work order escalations.
- Created and maintained conference rooms database containing specifications, digital images, room directions (print & electronic versions), audio visual capabilities, standard room set up and peripheral inventory.
- Worked with Service Desk to communicate room requirements & changes as they arise.
- Researched, recommended, procured, and upgraded AV equipment throughout large corporate campus.
- New York Headquarters (Compass Group Site)
Senior Audio-Visual Manager
JPMorgan Chase
01.2007 - 01.2014
- Company Overview: Investment Bank Headquarters
- Ensured that all Tele-Presence, Video Conference meetings, and television network trader camera broadcasts are properly scheduled and executed.
- Managed the maintenance, repair, and support of all portable and integrated Audio-Visual equipment throughout facility.
- Advised events team, providing appropriate Audio-Visual advice to achieve meeting goals.
- Attended and participated in pre-production, daily and weekly operational meetings.
- Managed and scheduled Audio-Visual technicians for all meetings and events.
- Worked with Building Office to ensure all external AV providers were properly insured and provided all required insurance certification documentation.
- Investment Bank Headquarters
Manager, Audio Visual and Technology Services
JPMorgan Chase
01.2005 - 01.2007
- Company Overview: Corporate Headquarters
- Supervised and worked with technicians to ensure quality AV during all major meetings and events.
- Managed the maintenance and repair of all portable and integrated Audio-Visual equipment throughout facility.
- Coordinated all JPMorgan Chase Audio Visual technicians, Core Union, and Freelance technicians’ schedules and regulation compliance.
- Worked closely with event planner, providing appropriate Audio-Visual advice to achieve meeting goals.
- Attended and participated in all pre-production, daily and weekly operations meetings.
- Corporate Headquarters
Senior Operations Manager, Corporate Communications Broadcast Video Productions
JPMorgan Chase
01.2002 - 01.2005
- Company Overview: Wall Street Operations
- Managed Audio-Visual Operations for One Chase Manhattan Plaza and the 55 Water Street locations.
- Provided planning and technology support for senior executive events.
- Served as the head technician on all Board of Directors meetings.
- Provided technical support for the Quarterly Earnings Broadcasts, Executive Committee, International Council and Diversity Council meetings.
- Managed the staffing and scheduling of technicians for all events.
- Collaborated with project managers on site-specific project and service plan projects for AV installations and upgrades for all partnering JP Morgan Chase sites.
- Wall Street Operations
Assistant Director, Audio Visual Technical Services for Corporate Headquarters
Chase Bank
01.1999 - 01.2002
- Managed the daily operations of Audio Visual, video and teleconferencing technology, and PC/LAN-based meetings.
- Created compliance standards and policies for all Audio-Visual operation teams.
- Coordinated Board of Directors and Office of Chair meetings, the high-level training programs, and enterprise-wide Chase initiatives meetings.
- Provided client management of presentation and audiovisual technology operations for Chase Conference Centers as designated.
- Worked directly with high-level executives and external clients to plan and deliver technically complex support services.
Technician Consultant
Windows on the World
01.1996 - 01.1999
- Worked directly with high-level executives and external clients to plan and deliver Audio Visual services.
- Supervision and support of technical staff through coaching and communication.
Audio Visual Technician
Marriott Marquis
01.1988 - 01.1996
- Consulted from 1988 to 1991 and worked as a full-time employee 1991-1996.
- Provided services and general knowledge of video cameras, audio equipment, projectors, staging, lighting and other production equipment.
Skills
- Ability to anticipate potential problems
- Create remedies
- Innovative problem solver
- Outside the box thinker
- Excellent written communication
- Excellent verbal communication
- Customer service skills
- Goal setting and achievement
- Client retention strategies
- Sales support
Certifications And Technical Experience
- Crestron Digital Media Certified Designer 4K
- Experienced Microsoft Surface Hub operator and service technician
- Experienced Microsoft TEAMS, SKYPE Broadcast software, video conference and Tele-Presence operator, with Polycom, Tandberg and AMX systems, adobe connect and live meeting products and software
- Project Management Systems
- Event Management Systems
- Windows XP Pro/Vista/7
- MS Office
- Outlook
- Various industry programs
Certification
- CPM - Certified Professional Manager
- Crestron Digital Media Certified Designer 4k
- Microsoft Surface Hub
- CM - Certified Manager Certification
Timeline
Client Experience Manager
Pfizer
03.2023 - Current
Senior Regional AV Manager / Executive Field Engineer for New York
Microsoft
03.2020 - 04.2023
NY/NJ Regional AV Manager
Microsoft
01.2016 - 03.2020
Audio Visual Engineer
Microsoft
01.2015 - 01.2016
Senior Audio-Visual Manager
JPMorgan Chase
01.2007 - 01.2014
Manager, Audio Visual and Technology Services
JPMorgan Chase
01.2005 - 01.2007
Senior Operations Manager, Corporate Communications Broadcast Video Productions
JPMorgan Chase
01.2002 - 01.2005
Assistant Director, Audio Visual Technical Services for Corporate Headquarters
Chase Bank
01.1999 - 01.2002
Technician Consultant
Windows on the World
01.1996 - 01.1999
Audio Visual Technician
Marriott Marquis
01.1988 - 01.1996
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