Herman Gonzalez
Old Bridge,USA
Summary
Visionary leader with steady career progression in navigating franchise business operations, long-term strategic planning, and best practices in hospitality operations. Cultivate trusted alliances among franchisees while driving significant growth of national chains and fostering cost reductions. Direct and position teams of qualified associates to meet challenging performance goals. Pilot franchise decisions and spearhead cutting-edge marketing initiatives to maximize brand exposure. Generate reports outlining sales and performance metrics. Spearhead exponential profit growth, strong corporate foundation, and business continuity.
Overview
18
18
years of professional experience
Work History
Regional Manager
SIMPLY BEAUTIFUL SMILES
Metropolitan New York City, USA
01.2022 - 12.2023
- Hired as key business partner and coach to manage regional operations for growing dental provider to Mid-Atlantic region; deliver revenue and profit goals.
- Navigate business performance of regional practices within NY, supporting physicians and clinical staff to drive service excellence.
- Serve as liaison to resolve operation challenges, exhibit role modeling, and forward-thinking and responsive solutioning for teams.
- Maximize market opportunities via brand marketing programs.
- Lead 8 direct/85 indirect reports; budget; P&L.
- Surpassed all growth aspects of new region in Syracuse, NY while overseeing 2 regions.
- Maximized office efficiencies and improved collections 37%.
- Trained employees.
- Deployed system-wide POS change.
- Increased revenue by adding specialists while driving top-line profits 40% and bottom-line profits 22%.
Consultant of Franchise Business
WINGSTOP RESTAURANTS
NY/NJ
01.2020 - 12.2022
- Hired as key member of Regional Operations Team with responsibility for multiple restaurants and staff coaching/training.
- Collaborated with brand partners to safeguard proper standards with effective restaurant operations, guest experience, safe food handling, and purchasing requirements compliance with approved vendors and training programs for management and team.
- Successfully directed group of franchisees to +55% growth, driving customer satisfaction and same-store sales KPIs.
- Demonstrated daily communications with field, training initiatives, and regular business reviews with each restaurant.
- Initiated new avenues for revenue growth with the advent of 3rd-party aggregators (UberEats; DoorDash).
- Steered changing times of industry during peak of pandemic.
- Raised revenue by 55%.
Director of Franchise Business
CICIS PIZZA
Northeast, Midwest, and Mid-Atlantic
01.2018 - 12.2020
- Managed franchisees and management teams to establish and uphold robust training tactics, product quality, and outstanding service.
- Liaised among strategic partners and Cicis Corporate, leveraging mutually beneficial strategy to represent both parties' overall interests.
- Supervised and guided peak-performing operators in attaining challenging daily business goals.
- Generated detailed reports.
- Increased area KPIs by supporting franchisees and management teams with quality training, product quality, and service.
- Fueled innovation and top performance; coached new operators via initial operations.
- Launched new regional POS rollout to all my franchisees.
VP of International Business
PAPA JOHN'S INTERNATIONAL, INC.
Metro New York & Latin America
01.2013 - 12.2017
- Progressed to lead and manage 70 restaurants in the largest growing US pizza restaurant chain market.
- Directed all aspects of operations, unit development, distribution/supply chain, and training for Caribbean, Central, and South America markets.
- Supervised daily activity of multi-functional teams.
- Set and promoted attainment of business objectives.
- Maintained compliance while maximizing customer satisfaction by implementing best practices gained from successful background in North America and Latin America.
- Achieved major revenue growth while increasing unit count.
- Collaborated with existing franchisees and prospects.
- Upheld all PJI standards while approving local needs.
- Processed Master Franchise selection in new markets.
Director of Franchise Operations (Domestic: Northeast Division)
PAPA JOHN'S INTERNATIONAL, INC.
01.2006 - 12.2013
- Coordinated and directed proven operational strategy behind 63 franchises across company's east division; significantly elevated productivity and met and/or surpassed ALL revenue targets.
- Oversaw multi-departmental teams of supply chain managers, business development consultants, and operational leaders.
- Promoted positive working environment by facilitating open, consistent communication across all functions and collaboration across all multiple departments.
- Maintained strategic focus on Latin American market and established innovative target marketing practices.
- Directed all phases of crucial projects from initial conception to launch.
- Propelled 186% area sales increase within 1st 7 years due to integrating top-of-the-line marketing initiatives.
- Formed solid alliances with various franchise groups, developed top-performing teams, and spearheaded extensive profit growth.
- Secured all franchisees to contribute enough money to create $4M budget used to reinvest in their businesses.
- Drove collaboration and agility, cultivating strong relationships with franchisees.
- Earned recognition as #1 Papa John's National Franchise Business Director, 2009.
- Launched and inspected distribution centers in Canada, Columbia, and Mexico.
Education
Bachelor of Science - International Business
CALDWELL UNIVERSITY
Caldwell, NJSkills
- QSR franchise operations
- Team building and leadership
- Business growth strategies
- Strategic planning and branding
- International business development
- Verbal and written communication
- Budgeting and forecasting
- Executive partnerships and guest support
- Operations training and coaching
- Organizational improvement initiatives
- KPI analysis and P&L reporting
- Business consulting and advisory
References
- David Flanery, Former CFO, Papa John's International, Inc., Herman did an excellent job building a relationship with varied franchise groups and earning their respect while maintaining the very strict operational standards of Papa John's organization.
- Toni Bianco, SVP Global Operations, Smashburger, I have worked with Herman in various roles and various organizations, he is by far one of the best in the franchise world.
Awards
- Divisional Franchise Director of The Year Award, Papa John's International, Inc., 2007
- Divisional Franchise Director of The Year Award, Papa John's International, Inc., 2009
- National Franchise Director of The Year Award, Papa John's International, Inc., 2009
Languages
- English
- Spanish
Timeline
Regional Manager
SIMPLY BEAUTIFUL SMILES
01.2022 - 12.2023
Consultant of Franchise Business
WINGSTOP RESTAURANTS
01.2020 - 12.2022
Director of Franchise Business
CICIS PIZZA
01.2018 - 12.2020
VP of International Business
PAPA JOHN'S INTERNATIONAL, INC.
01.2013 - 12.2017
Director of Franchise Operations (Domestic: Northeast Division)
PAPA JOHN'S INTERNATIONAL, INC.
01.2006 - 12.2013
Bachelor of Science - International Business
CALDWELL UNIVERSITY
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