Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Herman Guerrero

Customer Service
San Jose,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Family Dollar
03.2019 - 08.2022
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Community Worker

County Of Santa Clara, Valley Health
06.2012 - 04.2016
  • Led group discussions and activities to meet different community needs.
  • Assisted clients with obtaining housing, employment and support resources.
  • Managed cases of Mental Health clients whom are the criminal justice system and receiving social or community service support.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Collaborated on development of first annual Wellness Resource Fair.
  • Collaborated with Adult Probation and Parole Departments and Drug Treatment Courts.

Medical Supply Stock Clerk

County Of Santa Clara Valley Medical Center
07.2004 - 05.2012
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Conducted research to address shipping errors and packaging mistakes.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Sorted and delivered materials to different work areas and staff.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.

Education

No Degree - Alcohol And Drug Studies

San Jose City College
San Jose, CA
06.2003

High School Diploma -

San Jose High School
San Jose, CA
06.1983

Skills

  • Directing Team Members
  • Sell Products
  • Performance Tracking and Evaluations
  • Assist Customers
  • Court Procedures
  • Customer Service
  • Customer Relations
  • Legal Case Management
  • Manage Inventory
  • Customer Service and Satisfaction
  • Greet Guests

Timeline

Assistant Manager

Family Dollar
03.2019 - 08.2022

Community Worker

County Of Santa Clara, Valley Health
06.2012 - 04.2016

Medical Supply Stock Clerk

County Of Santa Clara Valley Medical Center
07.2004 - 05.2012

No Degree - Alcohol And Drug Studies

San Jose City College

High School Diploma -

San Jose High School

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Herman GuerreroCustomer Service