Herman Lino

In my current role at Asurion Insurance Services, I deliver replacement phones directly to customers, ensuring seamless setup and activation of their new devices. I provide comprehensive technical support, assisting customers with troubleshooting a wide range of device issues to enhance their user experience.

I am also responsible for identifying customer needs and offering tailored solutions, including tech insurance services to protect their investments. In addition to customer support, I handle account upgrades, facilitate new line activations, and promote advanced services such as 5G home internet. My role requires strong interpersonal skills, technical expertise, and a consultative sales approach to build customer trust and drive service adoption.

• As a Sales Advisor at Best Buy, I was responsible for delivering exceptional customer service while meeting specific performance requirements.
• My role focused on recognizing customers' needs to provide tailored recommendations, ensuring they found the right products and solutions for their lifestyles.
• I consistently engaged with customers to create a positive shopping experience, demonstrating in-depth product knowledge and understanding their preferences.
• Additionally, I took responsibility for maintaining a well-organized and presentable store environment.
• This included arranging displays, replenishing inventory, and ensuring cleanliness to enhance the overall shopping experience.
• My ability to balance customer-focused service with operational tasks contributed to both individual and team success, fostering customer loyalty and driving sales.

• As a Bird Specialist at Raising Cane's I was in charge of the kitchen.
• This includes all health guidelines are being followed, minors received their breaks on time, and that food was being made according to restaurant traffic.