Herman Marquez
Glendora,CA
Summary
Seasoned operations manager with over 20 years of experience leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day operations. Results-driven and resilient professional adept at developing teams, improving processes, and increasing productivity. Recognized as an analytical problem-solver with a talent for team building, leadership, motivation, and excellent customer relations. Possesses strong relationship-building skills to foster positive connections with clients and stakeholders.
Overview
34
34
years of professional experience
Work History
Regional Director of Operations
Sunrise Senior Living
12.2012 - Current
- Currently managing 12 communities Executive Directors and 1400 team members, responsible for overall operation of the communities including memory services.
- Ensuring that we deliver exceptional services to over 1300 residents.
- Fully responsible of managing a budget of $132 Million dollars.
- Increase census in communities in Louisiana from 58% to 75% in 6 months, Currently Communities in California running at 92%.
- Work very closely with my sales and wellness regional team to ensure consistency and proper support to our communities.
- Multi state experience.
- Responsible for hiring of community Executive Directors, Department Coordinators.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Set team and individual KPIs and provided regular, actionable feedback.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
Executive Director
Monarch Place
05.2011 - 12.2012
- Managed a professional staff of 22 senior managers and 120 associates, responsible for dining, wellness, assistance in living, resident services, engineering & maintenance, housekeeping, marketing, life enrichment, concierge & human resources.
- Oversee overall operations and property management
- Fully responsible for managing a budget of $6 million dollars.
- Developed and implemented training program for opening of new property.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Assisted ownership to improve Dining Services in other communities by developing and implementing programs as needed.
Director of Dining Services
Brookdale Senior Living Facility
07.2005 - 05.2011
- Assistant Executive Director managed a professional staff of 12 senior managers responsible for wellness, assisted living, resident services, engineering & maintenance, housekeeping, marketing, activities, & human resources.
- Budget management of $10 million.
- Trainer, troubleshooter, cluster leader for dietary departments for the Western Region properties.
- Developed & implemented a dining service programs for assisted & independent living community.
- Hired & trained personnel for dining services department.
- Collaborated with marketing team to develop promotional strategies that attracted new customers and increased revenue.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
Manager of Training & Development
Le Boulanger Inc
06.2001 - 07.2005
- Hired, trained, & developed managers and assistant managers for the company in the San Francisco Bay Area.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Provided managerial regional support to all 21 stores.
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
Beverage Director
Hilton Hotels Worldwide
02.1999 - 06.2001
- Directed & managed two theme bars, 4 restaurants & banquet beverage functions with a budget of over $15 million.
- Trained & supervised 80 team members
- Experience with Banquet functions up to five thousand people.
- Implemented a successful corporate wine program for hotel with 1800 rooms.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Director of Food & Beverage
Sheraton and Westin Hotels
11.1997 - 03.1999
- Responsible for Food & Beverage P & L.
- Managed restaurant, room service, bar & banquets with revenues exceeding $400K per month.
- Trained & supervised staff of 10 managers & 90 team members.
- Developed & implemented a standard for menu & food presentation.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
Director of Food & Beverage
Marriott Hotel
03.1995 - 10.1997
- Responsible for Food & Beverage P & L.
- Managed restaurant, room service, bar & banquets with revenues exceeding $250K per month.
- Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
- Trained & supervised staff of 8 managers & 60 team members.
Director of Banquets
Ritz Carlton Huntington Hotel
02.1991 - 10.1995
- Maximized team performance by providing ongoing coaching, feedback, and motivation to banquet staff members.
- Coordinated seamless transitions between events, optimizing room setups and teardowns to minimize downtime between functions.
- Enhanced guest satisfaction by effectively managing banquet events and coordinating with various departments.
- Ensured compliance with local health codes, safety regulations, and company policies throughout all aspects of banquet operations.
- Spearheaded successful event planning efforts for high-profile clients, elevating the company reputation within the industry.
Education
General Ed; Business Administration -
Canada College, Redwood City
Restaurant Management -
CAL POLY POMONA, POMONA CALIFORNIA
General Ed; Business Administration -
PASADENA CITY COLLEGE
RCFE License -
CALIFORNIA STATE, DEPARTMENT OF SOCIAL SERVICES
Skills
- Operational Efficiency
- Data-driven decision-making
- Workforce Planning
- Strategic planning and execution
- Operations Oversight
- Leadership training
- Cost Control
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Awards
- 2013-2014- 2015-2016 Award of Excellence
- 2006 Resident Satisfaction Award
References
References available upon request.
Timeline
Regional Director of Operations
Sunrise Senior Living
12.2012 - Current
Executive Director
Monarch Place
05.2011 - 12.2012
Director of Dining Services
Brookdale Senior Living Facility
07.2005 - 05.2011
Manager of Training & Development
Le Boulanger Inc
06.2001 - 07.2005
Beverage Director
Hilton Hotels Worldwide
02.1999 - 06.2001
Director of Food & Beverage
Sheraton and Westin Hotels
11.1997 - 03.1999
Director of Food & Beverage
Marriott Hotel
03.1995 - 10.1997
Director of Banquets
Ritz Carlton Huntington Hotel
02.1991 - 10.1995
General Ed; Business Administration -
Canada College, Redwood City
Restaurant Management -
CAL POLY POMONA, POMONA CALIFORNIA
General Ed; Business Administration -
PASADENA CITY COLLEGE
RCFE License -
CALIFORNIA STATE, DEPARTMENT OF SOCIAL SERVICES
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