Dynamic and detail-oriented professional with a proven track record at FedEx, excelling in time-sensitive deliveries and customer service. Skilled in route planning and relationship building, I consistently enhanced client satisfaction through efficient operations and effective communication, ensuring timely arrivals and repeat business. Committed to maintaining high standards in all aspects of delivery management.
Hi, I’m
Herman McKinney
Rochester,NY
Summary
Overview
27
years of professional experience
Work History
FedEx
Courier
04.2013 - 10.2025
Job overview
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations and safety protocols.
- Managed package tracking systems to confirm delivery status and address discrepancies.
- Assisted with loading and unloading packages, optimizing space in delivery vehicles.
- Communicated effectively with customers regarding delivery schedules and service inquiries.
- Implemented best practices for route optimization, reducing travel time and fuel consumption.
- Trained new staff on operational procedures and safety standards for package handling.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
Highland Hospital
Supervisor
11.1998 - 03.2013
Job overview
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations and safety protocols.
- Managed package tracking systems to confirm delivery status and address discrepancies.
- Assisted with loading and unloading packages, optimizing space in delivery vehicles.
- Communicated effectively with customers regarding delivery schedules and service inquiries.
- Implemented best practices for route optimization, reducing travel time and fuel consumption.
- Trained new staff on operational procedures and safety standards for package handling.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
Education
Benjamin Franklin High School Rochester, NY
High School Diploma
University Overview
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Decision-making
- Relationship building and rapport
- Route planning
- Time sensitive deliveries
- Team collaboration
- Multitasking and organization
- Verbal and written communication
Timeline
Courier
FedEx
04.2013 - 10.2025
Supervisor
Highland Hospital
11.1998 - 03.2013
Benjamin Franklin High School
High School Diploma