Herman Richardson
Lathrop,CA
Summary
Dynamic and results-oriented professional with a proven track record at Kaiser Permanente, enhancing library operations and streamlining filing systems. Excelled in team collaboration and problem-solving, significantly improving efficiency and patron satisfaction. Skilled in organizational development and adept at fostering strong workplace relationships, demonstrating a commitment to continuous improvement and effective communication.
Overview
25
25
years of professional experience
Work History
Digital Imaging Librarian
Kaiser Permanente
Redwood City, CA
07.2002 - Current
- Trained and supervised library staff, volunteers and other personnel.
- Catalogued and organized books, materials and other documents for proper library management.
- Organized library catalog, supplies, equipment and records.
- Improved library operations by hiring staff, leading training and motivating strong performance.
- Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Greeted patrons warmly and offered to assist with issues or needs.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support
File Clerk
Kaiser Permanente
Redwood City, CA
11.2000 - 06.2002
- Added and updated records with current materials.
- Identified and resolved filing discrepancies.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Retrieved file information and made copies for authorized users.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Kept up-to-date on industry best practices for file management, continuously looking for ways to improve efficiency and organization within the department.
Operating Room Transport
Kaiser Permanente
Redwood City, CA
06.2000 - 10.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Implemented safety protocols to reduce the risk of infections and complications during surgery.
- Developed strong relationships with surgeons, anesthesia providers, and nursing staff to foster a collaborative work environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Education
Clinical Rotation Training/ Long Term Care
Niles College
San Jose, CA04.2020
BLS/ CPR License
Niles College
San Jose, CA03.2020
CNA Certification/ License - Medical
Niles College
San Jose, CA03.2020
Diploma -
Independence High School
San Jose, CA03.2002
Skills
- Organizational skills
- Strong oral and written communication skills
- Team collaboration
- Problem-solving skills
- Data collection
- Approachable
- Friendly
- Reference research
- Scheduling
- Continuous improvement
- Social media
- Recording options
- Multitasking
Timeline
Digital Imaging Librarian
Kaiser Permanente
07.2002 - Current
File Clerk
Kaiser Permanente
11.2000 - 06.2002
Operating Room Transport
Kaiser Permanente
06.2000 - 10.2000
Clinical Rotation Training/ Long Term Care
Niles College
BLS/ CPR License
Niles College
CNA Certification/ License - Medical
Niles College
Diploma -
Independence High School