Herman Shaffor
Northfield,NJ
Summary
Knowledgeable and hardworking Shift Manager handles fast-paced work directing team members and satisfying customers. Prepares schedules, handles money, and serves customers needs. Dedicated to meeting performance and profit targets every shift with skilled leadership and motivational approach. Detail-oriented Shift Manager with progressive casino and industrial background and advanced training and team-building abilities. Works easily with employees to meet and exceed targets for quality, service, and speed. Quick-thinking leader always ready to tackle any challenge. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
34
34
years of professional experience
Work History
Dual Rate Count Room Supervisor
Resorts Casino & Hotel
Atlantic City, NJ
10.2023 - 11.2024
- Prepared detailed reports on staffing needs and personnel changes.
- Monitored staff performance to ensure compliance with established policies and procedures.
- Reviewed documentation from various departments related to cash transactions.
- Verified cash register tapes for accuracy and completeness.
EVS Shift Manager
Hard Rock Casino Atlantic City
Atlantic City, NJ
05.2022 - 08.2023
- Coordinates staffing, scheduling and activities of public area cleaning staff
- Responsible for service areas on guest room floors
- Ensures all employees obtain necessary supplies and equipment
- Assists with staffing, scheduling and training of staff
- Responsible for issuance and maintenance of all equipment
- Responsible for issuance and storage of all cleaning chemicals.
Facilities Shift Manager
Caesars Entertainment
Atlantic City, NJ
04.2018 - 08.2021
- Oversee various trades in completing and maintaining the facility though direction and various work tickets that were assigned
- Used various work order systems such as Maximo and HotSOS to produce work related tickets
- Follow up with various jobs to ensure tasks are completed as directed in a timely and safe fashion
- Meet with members of the management team to discuss future projects and expectations
- Reported Directly to Manager and Directors of Facilities and provided updated status of completed and open tasks for various trades
- Follow up via email and or by phone to management team on any updates or issues on completing tasks
- View and approve all requisition requests coming from trades for items needed to complete tasks and daily operations
- Interview and employ potential candidates for job postings as needed
- Counsel and discipline employees for any infractions to ensure that protocols are followed to Caesars Entertainment standards
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Managed schedules, accepted time off requests and found coverage for shifts
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization
- Directed employees through daily routines
- Handled customer complaints, questions and inquiries
- Trained new employees on company policies, procedures, techniques and customer service standards.
Wood Plant Supervisor
Barrette Outdoor Living
Township of Galloway, NJ
09.2015 - 10.2017
- Supervised employees and day-to-day processes of plant
- Monitored employee performances and motivated team members on day-to-day basis by delivering positive reinforcement
- Trained 26 new employees on company standards and safety procedures
- Collaborated with engineering team and other departments to maximize productivity
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Met other supervisors and business leaders to plan and guide workflow and operations
- Delegated tasks to multiple employees while maintaining efficient workplace.
Journeyman Carpenter
NJ Carpenter Local Union
Hammonton, NJ
05.2001 - 08.2015
- Performed Job tasks as assigned including various aspects of Commercial Construction including, layout and framing, doors and hardware, installation of trim and moldings, sheetrock and insulation etc
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Planned work and determined appropriate tools and equipment
- Unpacked and assembled all new merchandise using variety of power tools
- Used hand tools to mount, install, and secure tools
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions
- Safe and efficient operation of High Reaches, hand and power tools and safety equipment needed to provide a safe work environment for myself and others
- Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools
- Managed work with little supervision
- Notified supervisors of faulty operations and defective materials
- Kept supervisor informed of job progress and material requirements.
Exterminator
Ecolab Pest Control
Edison, NJ
09.1996 - 12.2000
- Inspected facilities to determine infestation source and appropriate treatment
- Determined costs involved for treatment services and delivered estimates to customers
- Followed all company protocols when applying pesticides on the inside and outside of structures
- Met with customers at residences and places of business to check on pest and rodent situations
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency
- Identified infestations and isolated sources with physical inspections of premises.
Cashier, Supervisor
Harrahs Casino
Atlantic City, NJ
06.1990 - 10.1996
- Worked in every aspect of the Cashiering Department including Supervisor, Master Coin Bank, Changeperson, Cashier, Coin Wrapper, and Senior Cashier
- Was named Employee of the Month for December 1995 and Employee of the Year Finalist for 1995
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions
- Reviewed work orders and communicated with prior shift to assess work needs for the day
- Worked closely with front-end staff to assist customers
- Resolved customer complaints and adjusted policies to meet changing needs
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Education
Business Management -
Mainland Regional High School
01.1988
Atlantic Community College
Skills
- Leadership
- Training & development
- Pest control
- Cashiering
- Time management
- Mentoring
- Supervising experience
- Workforce management
- OSHA
- Trim carpentry
- Carpentry
- Operations management
- Communication skills
- Project management
- Power tools
- Construction
- Assembly
- Microsoft Word
- Shift management
- Facilities management
- Interviewing
- Forklift
- Microsoft Office
- Precision measuring instruments
- Inventory control
- Organizational skills
- Commercial construction
- Customer service
- Hand tools
- Recruiting
- Maintenance
- Drywall
- Computer Networking
- Hotel experience
- Contract negotiation
- Management
- Process Improvement
- Remodeling
- Conflict management
- Property management
- Documentation review
- Employee Evaluations
- Staff Scheduling
- Staff Evaluations
Timeline
Dual Rate Count Room Supervisor
Resorts Casino & Hotel
10.2023 - 11.2024
EVS Shift Manager
Hard Rock Casino Atlantic City
05.2022 - 08.2023
Facilities Shift Manager
Caesars Entertainment
04.2018 - 08.2021
Wood Plant Supervisor
Barrette Outdoor Living
09.2015 - 10.2017
Journeyman Carpenter
NJ Carpenter Local Union
05.2001 - 08.2015
Exterminator
Ecolab Pest Control
09.1996 - 12.2000
Cashier, Supervisor
Harrahs Casino
06.1990 - 10.1996
Business Management -
Mainland Regional High School
Atlantic Community College
Similar Profiles
Anntwynnette BeckAnntwynnette Beck
VIP Services Representative at Resorts Casino & HotelVIP Services Representative at Resorts Casino & Hotel
Lei XiongLei Xiong
Hostess Sportsbook Lounge at Resorts Casino & HotelHostess Sportsbook Lounge at Resorts Casino & Hotel
Jennifer OttenthalJennifer Ottenthal
EVS Attendant at Resorts Casino & HotelEVS Attendant at Resorts Casino & Hotel