Herman Vega
Corpus Christi,TX
Summary
Proven leader in sales and customer service, I significantly enhanced sales revenue at Acima by mastering account management and sales coaching. With a knack for building strong relationships and a talent for strategic business planning, I consistently exceed targets, ensuring client satisfaction and team growth. My approach blends exceptional communication with effective strategy implementation, driving success and fostering a positive work environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Sales Manager/Customer Service Collection Supervisor
Acceptance Now/Acima
10.2006 - 10.2024
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Developed strong rapport with customers by maintaining open lines of communication and providing timely updates on account status.
- Generated detailed reports on collection activities for upper management review, highlighting trends and areas for improvement.
- Negotiated payment plans with delinquent customers, balancing their financial needs with company revenue objectives.
- Improved customer satisfaction by addressing and resolving escalated collection issues promptly and professionally.
- Managed a diverse portfolio of accounts, ensuring each received appropriate attention and resolution efforts.
- Evaluated customer creditworthiness using various tools, such as credit reports and financial statements, making informed decisions on extending credit terms or initiating collections proceedings.
- Contributed to positive work environment by fostering open communication among team members and promoting recognition of individual achievements.
- Kept high average of performance evaluations.
Store Manager
Gamestop
12.1999 - 10.2006
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
Del Mar College
Corpus Christi, TXSkills
- Rapport and relationship building
- Sales Coaching
- Excellent communication skills
- Account Management
- Goals and performance
- Relationship Building
- Exceptional multi-tasker
- Business Planning
Accomplishments
- Supervised team of 15 staff members.
- ranked # 2 Sales/Customer service within company team
- overall CSAT rating of 4.9 out of 5
- Lead of Customer Escalation Team
- Named "Manager of the Year" in 2020
Certification
- Salesforce Certified Administrator
- Autodesk Certified Professional (ACP)
Languages
Spanish
Elementary
Timeline
Senior Sales Manager/Customer Service Collection Supervisor
Acceptance Now/Acima
10.2006 - 10.2024
Store Manager
Gamestop
12.1999 - 10.2006
High School Diploma -
Del Mar College
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