Herman Ward
Delmar,DE
Summary
Dynamic professional with a proven track record in small business operations and customer relations. As Owner of TPN Communications, I enhanced client satisfaction through exceptional service and efficient processes. Skilled in project management and staff management, I fostered strong relationships that drove repeat business and referrals.
Overview
37
37
years of professional experience
Work History
Owner
TPN Communications
10.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Direct contractor to Xfinity performing surveys and small business communications
Service / Maintenace Technician
Comcast, Xfinity
04.2008 - 10.2014
- Completed extensive equipment overhauls to extend the life of critical machinery, saving on costly replacement expenses.
- Diagnosed complex system failures accurately, implementing appropriate corrective actions that minimized operational disruptions.
- Reduced downtime for service repairs through prompt and efficient troubleshooting of mechanical issues.
- Served as a reliable resource for fellow technicians seeking advice or assistance with challenging service assignments.
Supervisor of Operations
Verizon
12.2000 - 03.2008
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Military Police Officer
US Army
06.1988 - 11.2000
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
Education
Associate of Applied Science - Criminal Justice
University of Maryland Global Campus
Hyattsville, MD05-1992
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Project estimating
- Staff management
- Design coordination
- Customer service
- Attention to detail
- Quality assurance
- Schedule management
Timeline
Owner
TPN Communications
10.2014 - Current
Service / Maintenace Technician
Comcast, Xfinity
04.2008 - 10.2014
Supervisor of Operations
Verizon
12.2000 - 03.2008
Military Police Officer
US Army
06.1988 - 11.2000
Associate of Applied Science - Criminal Justice
University of Maryland Global Campus
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