Herman E. Benitez
Sunrise,FL
Summary
An imaginative and ambitious professional who has a proven ability to think independently and handle multiple projects successfully through to completion. I have a long track record of putting together proactive teams who can ensure that business targets are always met cost-effectively. I possess the leadership skills, passion, integrity and drive required to make things happen. I have the ability to think on my feet, make the right decisions under pressure, be responsible and accountable for any success or failure. On top of this I have the gravities and charisma needed to quickly WIN the respect, and trust of a workforce.
Overview
25
25
years of professional experience
Work History
Sr. Final Mile Delivery Manager
BAERS Furniture
Pompano Beach, FL
02.2022 - Current
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing domestic and foreign Ship-outs.
- Created and enforced policies and procedures for entire logistics team.
- Ability to understand complex service delivery issues.
- Comprehensive understanding of the complex systems of inventories, delivery times, costs and personnel management.
- Vast experience of managing 3rd party logistics providers.
- I was able to quickly understand BAERS operational systems and provide input for the development of future systems.
- Create, Manage and Report important KPI delivery metrics to shareholders.
- Increased delivery stick rate by 15% in 2022 and 25% in the 1st and 2nd quarter in 2023.
- Directed investigations to verify and resolve customer or shipper complaints.
- Liaising effectively with suppliers, retailers and consumers.
- Complete department P&L, Cut cost down 25% in the 1st year.
General Manager
FGO Logistics
Avenel, NJ
01.2021 - 02.2022
- Managed P&L of 20% of delivered revenue of the business unit, responsible for budgeting, forecasting, routing for maximizing truck fills.
- Ensuring that all contractual obligations are fully understood by the logistics team and warehouse staff.
- Managing administrative staff, dispatchers, Assistant GM and warehouse staff.
- Planning the quickest and least costly transport routes.
- Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Tracked service metrics, have daily stand up driver meeting regarding praises and any missed opportunities.
- Optimized profitability by recruiting, training and managing top talent to enhance delivery for products.
Director of Operations
Aria Logistics
Englewood, NJ
07.2020 - 01.2021
- Developed and implemented financial strategies that resulted in a 20% increase for 3 locations in 1st year.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Conducted markets audits to improve office logistics practices and procedures.
- Delivered product solutions to B2B clients: grew customer base by 35%
- Provided on-site training; effective routing guidance and training, driver/helper role playing at accounts, KPI standup meeting with staff to include dispatchers, clients, drivers/helpers and leaders.
- Established operational guidelines and identified opportunities for improvement.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
President
LMG Services, llc
Englewood Cliffs, NJ
03.1998 - 11.2020
- Built trucking empire from 1 truck to 7 trucks and 3 tractors, sold business in 2000.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Worked well with dispatchers to communicate route and schedule changes.
- Made financial and logistics decisions in best interest of company.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Clients included Premium white-glove home delivery for various tri-state companies.
- Handled VIP clients and fortune 500 companies freight and product.
Education
N.Y.S. Certified - Medical Transcription
Blake Business School
New York, NY08.1998
Bachelor of Arts - Business
Lehman College of The City University of New York
The Bronx, NY04.1997
Skills
- Blue Yonder (Warehouse/Inventory Management software)
- Dispatch Track (Delivery/Driver Management software)
- Route Planning
- Schedule Management
- Detail-Oriented
- Quality Assurance
- Carrier Relations
- P&L
- Deadline-Oriented
- Problem resolution
- Safety procedures
- Shipment Coordination
- Onboarding and Training
- Staff Supervision
- Interdepartmental Collaboration
- Relationship Building
Additional Information
PEROSNAL
- Ability to think fast on my feet and make the right decisions under pressure
- Willing to be responsible and accountable for any success or failure.
- Highly IT literate with excellent knowledge of continuous improvement processes.
- Encouraging others to question the way things are done.
- Collaborate well with other Departments, Carriers and Vendors.
Languages
Spanish
Professional
Timeline
Sr. Final Mile Delivery Manager
BAERS Furniture
02.2022 - Current
General Manager
FGO Logistics
01.2021 - 02.2022
Director of Operations
Aria Logistics
07.2020 - 01.2021
President
LMG Services, llc
03.1998 - 11.2020
N.Y.S. Certified - Medical Transcription
Blake Business School
Bachelor of Arts - Business
Lehman College of The City University of New York
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