Herman A Fermin
Orlando
Summary
Dynamic manager with a proven track record at Leslie's Pool Supplies, excelling in team leadership and customer service. Enhanced satisfaction through effective conflict resolution and communication, while optimizing inventory management to reduce waste. Skilled in operations management and decision-making, driving performance and fostering a productive work environment.
Overview
7
7
years of professional experience
Work History
Manager
Leslie's Pool Supplies, Service & Repair
05.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Driver
Last Stop Auto Leasing
01.2018 - 03.2020
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Education
Bachelor of Science - Marketing
York College
Jamaica, NY05-2020
High School Diploma -
Richmond Hill High School
Richmond Hill, NY06-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Operations management
- Negotiation
- Inventory management
- Computer skills
- Multitasking
Accomplishments
- Resolved product issue through consumer testing.
- Increased sales by 115% by coaching department managers on new merchandising standards.
- Improved efficiency of weekly paperwork, saving 8 and more hours per week.
- Reduced labor costs 15% by revamping schedule.
- Promoted to Manager in only 10 months with company
- Managed three stores at one time, two in the $800,000 value and current in the 1.1 million dollars value. During peak season.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Leslie's Pool Supplies, Service & Repair
05.2022 - Current
Driver
Last Stop Auto Leasing
01.2018 - 03.2020
Bachelor of Science - Marketing
York College
High School Diploma -
Richmond Hill High School
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