Summary
Overview
Work History
Education
Skills
Accomplishments
Out of Work
Work Availability
Timeline
Hi, I’m

Herman Fonville

Dispatch Supervisor
Virginia Beach,VA
The way to get started is to quit talking and begin doing.
Walt Disney
Herman  Fonville

Summary

Dutiful Dispatch Supervisor proudly offering 16 plus years experience coordinating logistics while actively monitoring road performance. Polished professional known for analyzing situations and finding the appropriate solutions to the problem. Offering exemplary team player, leadership, and critical thinking solutions.

Overview

20
years of professional experience

Work History

Carolina Container Co

Professional Driver
01.2021 - Current

Job overview

  • Operated commercial vehicle while following all safety protocols and procedures.
  • Kept completely clean driving record with no reportable incidents in almost 2 years
  • Maintained accurate logs of all deliveries and trips.
  • Completed routes efficiently and according to compliance rules.
  • Kept completely clean driving record with no reportable incidents
  • Maintained accurate logs of all deliveries and trips
  • Completed routes efficiently and according to compliance rules
  • Updated records with mileage, times and expenses
  • Obtained customer signatures to complete and process paperwork
  • Picked up loads and secured properly to maintain safety and avoid damaging products
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift
  • Kept detailed mileage and fuel reports to track overall fuel costs

United States Post Office

Professional Driver
10.2020 - 12.2020

Job overview

  • Operated commercial vehicle while following all safety protocols and procedures.
  • Kept completely clean driving record with no reportable incidents in 3 months as holiday help..
  • Maintained accurate logs of all deliveries and trips.
  • Completed routes efficiently and according to compliance rules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift
  • Picked up loads and secured properly to maintain safety and avoid damaging products
  • Updated records with mileage, times and expenses
  • Completed routes efficiently and according to compliance rules
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
  • Informed management of daily activities by updating logs with mileage and delivery information
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Answered, scheduled and responded to reservation calls at specific times and locations
  • Worked directly with customers to assess damage and incompleteness of orders

World Fuel Services

Dispatch Supervisor
02.2003 - 07.2020

Job overview

  • Managed 5 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Supervised team of 45 employees and provided training focused on maximizing overall performance.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Determined number of man hours required to complete assignments after reviewing scope of each project
  • Analyzed project and vendor data and compiled information into presentations for internal purposes
  • Modernized communications systems to improve productivity, reliability and efficiency
  • Maintained meticulous employee records to accurately track attendance and productivity
  • Optimized routes through careful planning, realizing cost savings of $10k for company
  • Maintained updated and detailed records of calls in physical and electronic database
  • Directed investigations to verify and resolve customer or shipper complaints
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
  • Went 160 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
  • Trained 30 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 40%
  • Received new orders, prepared documentation and assigned personnel
  • Assessed regulatory and operational risks for escalation to management
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns
  • Ordered supplies and allocated resources to personnel based on need
  • Coordinated repairs to vehicles to maintain fleet operations
  • Monitored flow of paperwork and directed information to appropriate departments

Education

Piedmont International University
Winston-salem, NC

No Degree from Bible Studies
06.1989

Southwest High School
Jacksonville, NC

High School Diploma
06.1986

Skills

  • Dispatching software
  • Fleet dispatching
  • Equipment dispatching
  • Dispatch Protocols
  • Work well under pressure
  • Organized
  • Time Management
  • Safety Oriented
  • AWE since 2008
  • Accountability
  • Clear and Concise Communication

Accomplishments

  • Monitored attendance and productivity for employees by maintaining accurate updated records
  • Reviewed scope of each project to estimate number of man hours required.
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs by 10k every six months.
  • Accurately and efficiently responded to over 50 daily questions
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays
  • Reported delays, accidents or other traffic situations to upper management.
  • Validate orders and inventory for accuracy
  • Monitored and purchased petroleum products with markets closing on down ward trend
  • Maintain petroleum supply
  • Manage petroleum supply allocations
  • Build consensus with sales and operations on critical issues
  • Validate orders and inventory for accuracy
  • Operate and maintain AWE equipment
  • Communicate effectively with all drivers
  • Communicate with local carriers for support
  • Train new Logistic associates
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures with clear objectives
  • Reviewed 30 plus routes daily with traffic and weather conditions to adjust plans to meet daily requirements.
  • Dispatch various drivers with various products to different locations
  • Learned new software and monitoring gadgets to support updated changes needed for our growth
  • Completed new truck utilization project resulting in more units available
  • Improved customer satisfaction by finding creative solutions to consistent failures.


Out of Work

I was out of work during the months of August and September of 2020

Availability
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Timeline

Professional Driver

Carolina Container Co
01.2021 - Current

Professional Driver

United States Post Office
10.2020 - 12.2020

Dispatch Supervisor

World Fuel Services
02.2003 - 07.2020

Piedmont International University

No Degree from Bible Studies

Southwest High School

High School Diploma
Herman FonvilleDispatch Supervisor