Hermela Tilaye
Covina,CA
Summary
Energetic and customer-oriented professional with a strong track record of delivering exceptional service in fast paced environments. Experienced in roles ranging from retail and hospitality to administrative support. Adept at managing diverse tasks, building rapport with clients, and ensuring efficient operations. Seeking a challenging position where I can leverage my skills to contribute positively to a dynamic team. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Redefine, Barista and Assistant Manager
Cha
01.2021 - Current
- Managed daily operations, including staff scheduling, inventory control, and vendor communication
- Collaborated with the new owner to develop and implement marketing strategies, resulting in increased foot traffic and sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Front Desk Receptionist
H&R Block
01.2022 - 01.2023
- Welcomed clients, managed appointments, and directed them to appropriate tax professionals
- Maintained organized filling systems and assisted in data entry tasks
- Completed data entry and filing to keep records updated for easy retrieval.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Sales Associate
Forever 21
01.2017 - 01.2019
- Assisted customers in selecting merchandise, providing personalized recommendations and styling advice
- Maintained organized and visually appealing displays to enhance the shopping experience
- Operated the cash register with accuracy; processing transactions and handling cash
- Collaborated with the team to ensure store cleanliness and inventory management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Business Administration, Marketing
California State University - Fullerton
Fullerton, CA06.2025
Skills
- Team Leadership
- Problem Solving
- Cash Handling
- Time Management
- Inventory Management
- POS System
- Staff Training
- Customer Needs Assessments
- Business Development Understanding
- Customer Relations
- Microsoft word
Timeline
Front Desk Receptionist
H&R Block
01.2022 - 01.2023
Redefine, Barista and Assistant Manager
Cha
01.2021 - Current
Sales Associate
Forever 21
01.2017 - 01.2019
Bachelor of Arts - Business Administration, Marketing
California State University - Fullerton
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