HERMELENE THOMAS
Brooklyn,NY
Summary
Dynamic social worker with extensive experience at the New York City Housing Authority, adept at advocating for vulnerable populations. Proven organizational skills and database management expertise enhance service delivery. Skilled in crisis intervention and community resource navigation, fostering partnerships to improve client outcomes and support families in transition.
Overview
27
27
years of professional experience
Work History
Social Worker – Family Partnerships Dept
New York City Housing Authority
Brooklyn, NY
10.2022 - Current
- Advocate various clients’ systems to coordinate interventional services for NYCHA residents.
- Travel to various NYCHA Developments to coordinate collaborate support to de-escalate difficult situations in some cases.
- Complete all assessments, evaluations in a timely manner and make recommendations to connect clients’ services.
- Provides guidance to NYCHA residents’ experiencing poor housing keeping, hoarding rental arrears and other pertinent extenuating circumstances affecting their daily living.
- Assist NYCHA residents with applying to HRA and other CBOs to navigate the HRA and social service systems.
- Attend community meetings, vendors meeting, to enhance community partnerships.
- Advocate with NYCHA Development Management, Superintendents and Maintenance team to ensure all work order repairs and inspections are given timely consideration.
- Utilize NYCHA databases, perform data analysis and conduct data entry to document resident interactions.
- Coordinate safety care plan that that is timely, effective, efficient, equitable, and client centered.
Client Care Coordinator- Social Worker
URBAN STRATEGIES Inc (HOMELESS SHELTER)
Brooklyn, NY
09.2017 - 04.2025
- Screened and completed Biopsychosocial Assessments to evaluate each family’s immediate needs.
- Completed social service care plans for shelter residents.
- Conducted mental health and substance abuse screenings, PHQ-9, GAD-7, PTSD Index, and CAGE, Audit C & CRAFT, assessed and referred where needed.
- Case Conferenced individuals and family each monthly to provide support and ensure of case progress.
- Provided crisis intervention, mental health short-term counseling, domestic violence, monitored families with active ACS cases and evaluated the progress of preventative services for best outcome.
- Attended community meetings, vendors meeting, to enhance community linkages & partnerships.
- Coordinated on various projects to promote healthy living within shelters and communities.
- Connected families to community based supportive services to increase chances for permanent housing.
- Maintained clients’ case records into DHS CARES Database.
- Worked in partnership with DHS, DOE Liaison, ACS and CAMBA HOME-BASE and other city agencies to support shelter families.
- Conducted scheduled rounds of assigned terminals to safeguard clients and provide placements to the Department of Homeless Services.
- Supervised client participation in their daily routines, adhered to rules and observances of clients’ rights as specified by DHS and other collaborating agencies.
Health Care Integrator- Social Worker
Jewish Child Care Association (JCCA)
New York, NY
08.2016 - 09.2017
- Worked closely with Foster Parents and provided in-house therapy to Medically Fragile clients.
- Completed Community Service Intake Packet, monitored provision of waiver services for clients.
- Assessed and evaluated clients’ care and immediate needs of foster homes.
- Established community linkages to CBO and specialized services for clients.
- Completed Individualized Service Plans (IHP) to enhance clients’ quality of care.
- Conducted bi-weekly home visits, and follow-ups for coordinated care and services.
- Adhered to rules and observance of clients’ rights as specified by foster care and agency protocol.
- Supervised WSP staff for quality wrap-around services delivery.
- Worked closely with ACS, DOE Liaison, Medical Providers, and Mental Health Providers to ensure quality of care.
Case Manager
CAMBA Home-Base Homeless Prevention
08.2014 - 07.2016
Case Manager – Families in Transition Program
St. Vincent Services
09.2013 - 08.2015
Office Manager/ Medical/Surgical
Long Island College Hospital
01.1999 - 08.2013
Early Intervention Social Work Consultant
Education
Masters - Social Work
Yeshiva University-Wurzweiler
07.2016
Bachelor of Science - Social Work
Medgar Evers College
12.2014
AAS - Human Services
Borough Of Manhattan Community College
06.1997
Elementary Education Certificated 11 -
Grenada Teacher’s College
07.1988
Skills
- Supervisory skills
- Knowledge of homeless populations
- Community resource familiarity
- Organizational skills
- Medical terminology
- Database management
- Written communication
- Verbal communication
- Microsoft Office proficiency
Leadership And Awards
- Current President for SDCSS Alumni Association NY Chapter.
- Past Chairperson Fund Raising Committee, Association of Black Social Workers Club 2013-2014, Medgar Evers College.
- Member of Association of Black Social Workers (NABSW).
- Asst Secretary District 20K-1 Bermuda International Lions -Crown Heights Lion Club.
- Several congressional Citations & Proclamations in recognition of outstanding community service.
References
Furnished upon Request
Other Work Related Experience
- Early Intervention Social Work Consultant, Medgar’s Evers College- Ella Baker Childcare center, Part-time
- Case Manager, CAMBA Home-Base Homeless Prevention, 08/14 - 07/16
- Case Manager, St. Vincent Services- Families in Transition Program, 09/13 - 08/15
- Office Manager/ Medical/Surgical, Long Island College Hospital, 1999 - 08/13
- Court Appointed Special Advocate (CASA), Bronx Family Court-Foster Care
Professional Development
- Mandated Reporter Certification
- Comprehension in LGBTQ Community
- Understanding Hoarding (Homelessness)
- Conflict Management and Crisis Intervention
- Understanding Reasonable Accommodation
- Naloxone Certification
- First Aid Certification
- Mental Health First Aid – Psychotropic Drugs
Timeline
Social Worker – Family Partnerships Dept
New York City Housing Authority
10.2022 - Current
Client Care Coordinator- Social Worker
URBAN STRATEGIES Inc (HOMELESS SHELTER)
09.2017 - 04.2025
Health Care Integrator- Social Worker
Jewish Child Care Association (JCCA)
08.2016 - 09.2017
Case Manager
CAMBA Home-Base Homeless Prevention
08.2014 - 07.2016
Case Manager – Families in Transition Program
St. Vincent Services
09.2013 - 08.2015
Office Manager/ Medical/Surgical
Long Island College Hospital
01.1999 - 08.2013
Early Intervention Social Work Consultant
Masters - Social Work
Yeshiva University-Wurzweiler
Bachelor of Science - Social Work
Medgar Evers College
AAS - Human Services
Borough Of Manhattan Community College
Elementary Education Certificated 11 -
Grenada Teacher’s College
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