Hermelinda Dannhaus
Alice,TX
Summary
Skilled Banking Center Manager with comprehensive experience in financial services, including operations management, customer service, and sales. Strengths include strategic planning and implementation, team leadership, and fostering strong client relationships. Have made significant contributions in improving operational efficiency, ensuring regulatory compliance, and driving revenue growth.
Results-driven Banking Center Manager, recognized for high productivity and efficient task completion. Possess specialized skills in financial analysis, customer relationship management, and regulatory compliance. Excel in leadership, communication, and problem-solving to navigate complex banking environments successfully. Prioritize team collaboration and customer satisfaction to drive business growth and operational excellence.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
40
40
years of professional experience
Work History
Deputy Clerk
Jim Wells County Tax Assessor Collector
Alice , TX
02.2024 - 03.2024
- Answered telephones, directed calls, and took messages.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Greeted visitors; provided information regarding city services or operations.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Operated cash register to process cash, check, and credit card transactions.
- Processed applications for permits, licenses, and other government forms.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Bookkeeping Supervisor - Vice President
Texas Champion Bank
Alice, TX
05.2023 - 10.2023
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Assisted external auditors during annual audit process by providing requested information in a timely manner.
- Interpreted and explained work procedures and policies to brief staff.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Provided guidance and support to bookkeepers when resolving complex issues related to account reconciliation or other accounting-related matters.
- Provided support during external audits by preparing necessary documents and answering inquiries.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Conducted periodic reviews of processes used by bookkeepers ensuring they were following established guidelines.
- Oversaw daily performance of bookkeeping and accounting department.
- Supervised and trained bookkeeping staff to ensure accuracy in data entry and financial reporting.
- Handled sensitive financial information with confidentiality and integrity.
- Ensured all accounts are properly reconciled on a regular basis.
Banking Center Manager Vice President
Prosperity Bank
Alice, TX
04.1992 - 06.2022
- Counseled customers in selection of financial products to meet banking needs.
- Identified potential compliance risks and likelihood and impact of fines and penalties resulting from non-compliance while maintaining fair and equal access to financial services.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Created financial reports for senior management regarding sales results, budgeting issues, staffing needs.
- Implemented new technologies into the banking center's systems in order to improve efficiency.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Coordinated with other departments within the organization to ensure smooth operations.
- Developed and led performance-oriented team dedicated to accomplishing sales and service objectives.
- Maintained up-to-date knowledge of industry developments and best practices.
- Managed the recruitment process for new employees including interviewing candidates and conducting background checks.
- Ensured that operational processes were being followed correctly by team members.
- Developed marketing campaigns to promote the bank's services within the local community.
- Managed relationships with tax authorities, bankers and auditors.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Monitored daily banking activities to ensure compliance with applicable regulations and laws.
- Prepared monthly reports detailing the center's financial performance against set targets.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained accurate records of deposits, withdrawals, transfers, payments.
- Audited teller transactions on a regular basis to detect any discrepancies or fraudulent activity.
- Analyzed competitors and market trends to facilitate business growth.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
- Evaluated transactions and account openings to check for compliance with government guidelines.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Assisted customers with their inquiries regarding banking products or services via phone or email communication.
- Analyzed financial data, such as income statements, balance sheets, and loan portfolios, to identify trends or opportunities for improvement.
- Provided guidance on banking products such as savings accounts, loans, investments.
- Developed and implemented strategies to increase customer satisfaction and retention rates.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Identified areas of improvement in bank operations and developed action plans to address them.
- Supervised staff members, provided training and mentorship, and conducted performance reviews.
- Worked with other department leaders to promote services and deliver seamless banking experience.
- Conducted regular meetings with branch personnel to discuss goals, objectives, policies, procedures, and customer service standards.
- Coordinated preparation of external audit materials and external financial reporting.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Bank Teller - Teller Supervisor
Alice Savings & Ln/Multibanc Savings/Sunbelt Svgs
Alice/Corpus Christi , Texas
08.1984 - 04.1992
- Assisted customers with basic technical issues related to digital banking platforms.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Performed special services for customers, ordering bank cards and checks.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Built and maintained client relationships through quality, personalized interactions.
- Reported daily averages and shortages to operations department.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Directed specific questions to appropriate branch personnel.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Maintained accurate records of all financial transactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and integrity of every check or funds transfer.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Explained bank services, financial products and applicable fees to customers.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Developed strong relationships with customers to ensure repeat business.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Responded and assisted customers with account inquiries and updates.
- Educated customers about different types of banking services available at the branch.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Adhered to financial services security and audit procedures.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Welcomed customers and offered pleasant service during entire transaction.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained confidentiality of bank records, transactions and customer information.
- Transmitted orders to supply cash to meet daily needs.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Opened new checking, savings and lines of credit for customer accounts.
- Liaised between bank branches regarding best practices and operations.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Received and counted daily inventories of cash, drafts and checks.
- Trained employees on cash drawer operation.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Provided assistance to other tellers during peak business hours as needed.
- Maintained confidentiality of bank records and client information.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Delivered exceptional service to customers in person or over telephone.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Identified transaction errors when debits and credits did not balance.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Alice High School
Alice, TX06-1984
Skills
- Document preparation
- Filing systems
- Database entry
- Scanning and copying
- Cash handling
- Handling payments
- Telephone etiquette
- Customer satisfaction
- Processing mail
- Confidentiality
- Verbal and writing communication
- Policy enforcement
- Budget monitoring
- Research
- Records retrieval
- Prioritization
- File maintenance
- Operations support
- Information security
- Relationship building
- Cash management
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Deputy Clerk
Jim Wells County Tax Assessor Collector
02.2024 - 03.2024
Bookkeeping Supervisor - Vice President
Texas Champion Bank
05.2023 - 10.2023
Banking Center Manager Vice President
Prosperity Bank
04.1992 - 06.2022
Bank Teller - Teller Supervisor
Alice Savings & Ln/Multibanc Savings/Sunbelt Svgs
08.1984 - 04.1992
High School Diploma -
Alice High School
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