Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hermelinda Medeles

Channelview,TX

Summary

Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

Overview

20
20
years of professional experience

Work History

General Manager of Operations

Taco Cabana
Channelview, TX
04.2011 - 02.2024
  • Reviewed reports on operational performance metrics and identified areas of improvement.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
  • Analyzed data from surveys and focus groups to identify trends in customer feedback.
  • Ensured compliance with safety guidelines by regularly inspecting work areas.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Shift Manager

Wendy
Channelview, TX
02.2008 - 03.2011
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Shift Manager

Taco Bell Restaurant
Pasadena, TX
08.2004 - 12.2007
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.

Education

High School Diploma -

Salinas High School
Salinas, CA
06-1989

Skills

  • Administrative Management
  • Inventory Management
  • Quality Assurance
  • Customer Retention
  • Schedule Management
  • Customer Service Management
  • Sales Tracking
  • Self Motivation
  • Budgeting and Cost Control
  • Time Management Abilities
  • Staff Scheduling
  • Staff Hiring
  • Performance Evaluations
  • Inventory Tracking and Management
  • Customer Service
  • Written Communication
  • P&L Management
  • Interpersonal Communication
  • Business Forecasting
  • Delegating Work
  • Payroll Administration and Timekeeping
  • Staff Development
  • Revenue Growth
  • Team Collaboration
  • Teamwork and Collaboration
  • Active Listening
  • Problem-Solving Abilities
  • Systems Implementation
  • Decision-Making
  • Multitasking
  • Sound Judgment
  • Attention to Detail
  • Customer Relations
  • Problem-Solving
  • Excellent Communication
  • Staff Management
  • Financial Planning
  • Relationship Building
  • Desktops, Laptops, and Mobile Devices
  • Problem-Solving Aptitude
  • Performance Evaluation and Monitoring

Timeline

General Manager of Operations

Taco Cabana
04.2011 - 02.2024

Shift Manager

Wendy
02.2008 - 03.2011

Shift Manager

Taco Bell Restaurant
08.2004 - 12.2007

High School Diploma -

Salinas High School

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Hermelinda Medeles