Hermelinda Ramirez
McAllen,TX
Summary
Highly motivated administrative professional with 16+ years of experience seeking a challenging position. Demonstrated success in efficiently providing administrative support. Proficient in various computer applications and possess excellent communication and customer service skills. Consistently achieved success in planning and managing multiple assignments within tight deadlines.
Overview
17
17
years of professional experience
Work History
Executive Administrative Assistant
DHR Graduate Medical Education
04.2024 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
Executive Administrative Assistant
DHR Health Institute for Research and Development
09.2023 - Current
- Responsible for work orders related to both the building and IT request
- Schedules meeting for the CEO / Executive VP of the Institute for Research and Development
- Coordinates travel information for staff such as hotel stays, and rental cars as needed for travel purposes
- Responsible for ordering supplies for staff and building needs via Infor
- Prepare minutes for all board meetings and ensured all necessary items were on the agenda
- Maintains the monthly calendar of events for the office
- Responsible for checking post office mail and distributing accordingly
- Keeps up to date records on staffs PTO requests, doctor excuses, and jury duty summons
- Interacts with a variety of departments throughout the DHR network
Program Coordinator
Texas A&M Agrilife Extension
06.2016 - 08.2023
- Responsible for learning varied amounts of material provided by Texas A&M and identifying the target audience
- Deliver educational programs throughout Hidalgo County
- Required to attend different meetings and distribute the agency information to different entities at the meetings
- Participate in major events hosted at various locations to promote a healthy lifestyle or 4H information
- Maintain a sign-in record for every event and prepare quarterly reports which are then submitted to management
- Network with different departments to provide information throughout Hidalgo County
- Placed items on Commissioners Court Agenda for the County Coordinator via Agenda Quick
- Orders all supplies for the Hidalgo County Building via the ALIO system
- Creates requisitions and submits paperwork to the purchasing department to obtain Purchase Order
- Ensures all invoices are submitted to the county auditor's office for payment
- Compiles in and out of county travel for agents in the agency
- Request advance payment for travel outside of the county for all agents
- Submits work orders for all building issues and ensure the issue is resolved via Sherpa Desk
- Identifies all items on a yearly basis for County and State inventory
Administrative Assistant IV
Community Service Agency
03.2014 - 05.2016
- Supervised front office staff and eligibility workers to ensure the daily schedule was correct and completed
- Issued benefit cards to case management workers so they may help emergency management clients
- Reviewed all over income denials for accuracy
- Handled client inquiries or issues to ensure the case was worked to the best of the agency's ability
- Interpret state policy and apply it to individual cases
- Created eligibility worker training and implemented this training to all new hire individuals
- Ensured that all staff completed training required by both county and grant requirements
- Approved or denied leave request submitted from staff members for annual and/or sick leave
- Prepared time sheets, travel forms, and leave request forms for the Executive Director
- Prepared minutes for all board meetings and ensured all necessary items were on the agenda
- Placed items on Commissioners Court Agenda for the Executive Director via Agenda Quick
- Coordinated travel information such as hotel stays, and rental cars as needed for travel purposes
- Maintained the monthly calendar of events for the office
- Attended state conferences to acquire new skills and knowledge for the agency
Eligibility Worker II
Health and Human Services Commission
08.2013 - 03.2014
- Ability to communicate efficiently with clients and complete an interview to determine eligibility for SNAP, TANF, and Medicaid
- Successfully completed multiple inner office training
- Interpreted state policy and applied it to individual cases
- Prepared documents for clients
- Created and maintained personnel folders to ensure all cases were completed in a timely manner
- Ensured my daily scheduled appointments were complete with accuracy
Administrative Assistant IV
Health and Human Services Commission
12.2007 - 05.2013
- Compiled multiple reports due on a daily, weekly, or monthly basis
- Organized travel schedules, processed hotel reservations, travel advances and reimbursements for administrative staff
- Interpret state policy and apply it to individual cases
- Recorded and prepared minutes of all staff meetings
- Coordinated the flow of information internally and with outside departments
- Created and maintained personnel folders for unit supervisors
- Monitored and recorded all staff leave and provided up to date records for the Program Manager for Area 2
- Scheduled and verified appointments and meetings for the Area 2 Program Manager
- Received and processed incoming inquiries from the HHS Office of the Ombudsman
Education
ORGANIZATIONAL LEADERSHIP - Organizational Leadership
SOUTH TEXAS COLLEGE
McAllen, TX12-2025
OFFICE ADMINISTARTION - Medical Office Administration: Medical Coder
SOUTH TEXAS VO-TECH
Weslaco, TX01.2002
Skills
- Microsoft Office
- TIERS
- Data Broker
- Sherpa Desk
- ALIO
- Canva
- TEAMS
- Agenda Quick
- Internet
- Infor
- Smart sheets
- WebEx
- Jabber
- Right Fax
- Computer skills
- Fax machine
- 10-key calculator
- Scanner
- Printer
- Multi-line phone
- Typing 55 WPM
Volunteer Experience
- Texas Army National Guard, Family Readiness Group Leader, 2013
- Weslaco Panther Corps, Band Booster Participant, 2014-2022
Languages
Spanish
Native or Bilingual
Timeline
Executive Administrative Assistant
DHR Graduate Medical Education
04.2024 - Current
Executive Administrative Assistant
DHR Health Institute for Research and Development
09.2023 - Current
Program Coordinator
Texas A&M Agrilife Extension
06.2016 - 08.2023
Administrative Assistant IV
Community Service Agency
03.2014 - 05.2016
Eligibility Worker II
Health and Human Services Commission
08.2013 - 03.2014
Administrative Assistant IV
Health and Human Services Commission
12.2007 - 05.2013
ORGANIZATIONAL LEADERSHIP - Organizational Leadership
SOUTH TEXAS COLLEGE
OFFICE ADMINISTARTION - Medical Office Administration: Medical Coder
SOUTH TEXAS VO-TECH
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